Role descriptionJob Title: ServiceNow Legal Business Process Consultant
Location: Santa Clara, CA (Remote)
Job Description:
- Create content showcasing product adoption sequencing and capabilities that are known to drive value for customers who have deployed them Publish the content to Community and YouTube channel
- Create product training content for ServiceNow Impact teams Includes a 101 level product overview explanation of common use cases and agentic capabilities
- Deliver training sessions for ServiceNow Impact teams based on the content created in the line above Include at least 1 live session in each geographic region and a recorded version
- Engage with customers to deliver architecture reviews customer capability reviews and advisorybest practice sessions with a goal of driving product adoption for Legal HR and S2P products
- Contact core account Impact team CSMs and CSEs of low adoption and undeployed customers to share adoption content and product training material
- Contact solution sellers and Impact team CSMs CSEs of customers renewing in the next 4 quarters to obtain renewal risk assessments and details
- Program manage crossteam initiatives value metrics Focus customer program Journeys adoption tracking downsell risk management
- Monitor reporting compliance SSFs and Tasks included in all plays and vanguards cases are updated at least onceweek
- Triage CRIR requests and risk signals to identify when PEx engagement is needed Report findings to team manager for prioritization
- Review and improve NowCreate content Deploy the product create the templatescontent publish to Best Practice Center
- clean up broken links remove outdated content
- Create customer story slides Work with Outbound Product Management to publish on the Sales Success Center
Job Description
- 8 years in a customer facing role as a Solution Architect TechnicalProcess Consultant Customer Success manager or additional related role
- 5 years of experience managing executive business stakeholders in a customer organization preferred
- 2 years of experience with the ServiceNow platform in a technical capacitydeveloper solution architect technical consultant or additional relevant role
- Knowledge of ServiceNow platform topics such as Playbooks Process Automation Designer and Integration Hub preferred
- Knowledge of ServiceNows integration tools and capabilities preferred 2 years of experience working with Legal or Contract Management processes or technology preferred
- Experience implementing ServiceNow Legal Contract Operations products strongly preferred
- Fanatical about customer success and tenacious about advising coaching and mentoring customers on our technology as well as the disciplines of procurement and supply chain
- Other skills which will help you succeed in this role data driven experience with value consultingrealization verbal and written communication talent content webinar development
