Job SummaryThis job posting is for an existing, active vacancy and we are looking to hire ServiceNow Lead at Remote (Canada), with ability to travel to US (1-2 times per quarter) immediately who has strong experience in ServiceNow modules & ServiceNow certifications.
Role Overview We are seeking an experienced ServiceNow Lead to serve as the bridge between business stakeholders and technical teams. This role requires a strong communicator who can translate business requirements into actionable technical specifications, while ensuring sustainable configurations and adherence to best practices within the ServiceNow platform.
Key Responsibilities - Partner with business users to gather, analyze, and document requirements.
- Translate business needs into clear technical specifications for development and configuration teams.
- Enhance user experience by leveraging ServiceNow out-of-the-box features and minimizing technical debt.
- Mentor and guide ServiceNow developers and administrators.
- Serve as the subject matter expert for ServiceNow capabilities.
- Lead and coordinate work across multiple geographies and diverse cultures to ensure seamless collaboration and delivery.
- Provide strategic guidance on ServiceNow module usage and integrations aligned with organizational goals.
- Stay current with emerging ServiceNow capabilities, including AI and predictive intelligence, and recommend adoption where beneficial.
Mandatory Qualifications - 10+ years of experience in a ServiceNow Lead role.
- Hands-on expertise across multiple ServiceNow modules (e.g., CSM, CMDB, ITSM, ITOM).
- Strong communication and stakeholder management skills.
- Proven ability to lead cross-functional teams across regions and cultural contexts.
Required Certifications - ServiceNow Certified System Administrator (CSA) or Certified Technical Architect (CTA).
- ServiceNow Certified Implementation Specialist (CIS) in ITSM, ITOM, or CSM.
Preferred Qualifications - Experience with ServiceNow AI & Predictive Intelligence.
- Strong knowledge of ITIL processes and enterprise service management best practices.
- Demonstrated ability to drive innovation and continuous improvement within the ServiceNow ecosystem.
What We Offer - Opportunity to lead impactful ServiceNow initiatives across a global organization.
- Collaborative and inclusive work environment.
- Exposure to cutting-edge ServiceNow features and AI-driven solutions.
The pay range for this role is CAD $120,000 - CAD $150,000* per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.
AI tools may assist in the recruitment process; however, all hiring decisions are made by the recruitment team based on a comprehensive evaluation of candidates.
