Radial

ServiceNow Lead Developer

Radial • $120K — $145K *
Boston, MA 02115In-Person
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of JavaScript development experience
  • 5+ years of ServiceNow development experience
  • ServiceNow Administrator and Developer Certifications
  • ITIL Foundation Level Certification
  • Proficiency in SOAP, REST, JSON, XML, HTML, and Angular JS
  • Experience in implementing and maintaining a CMDB
  • Strong technical documentation and communication skills
  • Ability to troubleshoot complex problems and implement solutions

Responsibilities

  • Configure and customize ServiceNow modules including forms and scripts
  • Identify complex issues for root cause analysis and provide long-term solutions
  • Develop technical documentation like user stories and design documents
  • Establish development processes and standards on the ServiceNow platform
  • Provide day-to-day administrative support for users and integrations
  • Collaborate with the Product Owner on work estimates and project assignments
  • Troubleshoot issues and design enduring solutions

Benefits

  • Opportunity to work with a leading Asset Management Firm
  • Collaboration with Product Owners and development teams
  • Involvement in high-level architectural decisions
  • Potential for skills enhancement through diverse projects
  • Strong emphasis on problem-solving and solution design
Full Job Description
Join a ServiceNow Development team for one of Boston's leading Asset Management Firms. The ServiceNow Lead Developer will work with the Product Owner to create a roadmap for the overall architecture of ServiceNow. He/she will create processes and standards for application development, code migration and environment management. The ServiceNow Lead Developer will develop custom applications based on customer requirements and provide Level 3 production support by troubleshooting issues and designing solutions. In addition, he/she will provide input into prioritization and estimation of work for daily planning and assign projects to developers.

Primary Responsibilities:
  • Configure and customize modules by creating and updating forms, scripts, reports, dashboards, catalog items, data imports, jobs, emails, UI Actions, ACL's etc.
  • Identify and troubleshoot complex problems, perform root cause analysis, provide forward thinking, and long term technical solutions
  • Develop technical documentation including user stories, design documents, and test cases
  • Create processes and standards for developing on the ServiceNow platform and lead design and code reviews
  • Perform day to day administrative support for users, groups, roles and integrations
  • Work with the Product Owner to provide work estimates on user stories and assign work to development staff according to business priorities
  • Troubleshoot issues and develop long term solutions
Required Skills:
  • Minimum 5 years of JavaScript development experience
  • Minimum 5 year of ServiceNow development experience
  • ServiceNow Administrator Certificate, ServiceNow Developer Certification, ITIL Foundation Level Certification
  • Expertize in the following Web technologies (SOAP, REST, JSON, XML, HTML, Angular JS)
  • Experience implementing and maintaining a CMDB
  • Strong technical documentation skills
  • Strong communication skills with a collaborative approach
  • Attention to details and strong ownership of work
  • Demonstrated experience in identifying complex problems, reviewing information to develop and evaluate options then implementing solutions
  • Must have experience with multiple ServiceNow implementations and have developed custom application
Preferred Skills:
  • Experience creating custom widgets for the Service Portal
  • Experience with the ServiceNow Automated Testing Framework
  • Experience gathering requirements and/or Quality Assurance Testing

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About Radial

Radial is a leading provider of e-commerce technology and operations solutions for retailers and brands. The company offers a range of services, including order management, payment processing, fraud detection, and customer care. Radial's solutions are designed to help retailers and brands improve their online shopping experiences, increase sales, and reduce costs. The company serves a wide range of industries, including fashion, beauty, electronics, and home goods. Radial is headquartered in King of Prussia, Pennsylvania, and has operations in the United States, Europe, and Asia.
Learn more about Radial
Size
7,000 employees
Industry
Business Services
Founded
1999
* Ladders Estimates

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