Job Description:

Crowe is seeking a ServiceNow ITOM Manager to join our growing ServiceNow ITOM (IT Operations Management) team. This position is ideal for someone who thrives on hands-on ServiceNow development and configuration work, with a strong focus on ITOM modules such as Discovery, Service Mapping, and Event Management. You’ll be part of a collaborative delivery team, working primarily behind the scenes to architect and build powerful, scalable ServiceNow solutions that drive real results for our clients.

Responsibilities:

• Execute deep technical configuration and scripting for ServiceNow ITOM, including:

  • Discovery patterns, probes, and sensors

  • MID Server installation, configuration, and troubleshooting

  • Event Management rule creation and alert correlation

  • Service Mapping design and deployment

• Develop and maintain integration solutions with external systems (e.g., monitoring tools, CMDB feeders).

• Translate technical requirements and architecture into scalable, supportable implementations.

• Work closely with Solution Architects and engagement leads to ensure solution quality and alignment.

• Write and maintain clear, reusable documentation and internal development standards.

• Support system testing, UAT, deployment, and ongoing performance tuning.

• Participate in internal technical design sessions and code reviews.

• Engage with clients periodically during technical workshops, validations, or post-go-live support.

Desired Skills:

• Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting methods

• In-depth understanding of ServiceNow CMDB, discovery patterns, and infrastructure modeling

• Experience integrating with third-party tools like SolarWinds, SCOM, Dynatrace, LogicMonitor, etc.

• Familiarity with cloud infrastructure (AWS, Azure, GCP) and hybrid environments

• Strong troubleshooting skills with MID Servers, connectivity, and system performance

Qualifications:

• 5-7 years of professional experience

• 5+ years of direct ServiceNow ITOM hands-on work.

• 3+ years of experience delivering ServiceNow implementations and integrations with an emphasis on ITOM.

  Demonstrated experience implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management

• Ability to independently deliver technical solutions with minimal supervision

• Excellent written and verbal communication, particularly around documenting complex logic

• Comfortable working both independently and collaboratively within distributed teams

• Willingness and ability to travel up to 30% as needed for client engagements.

Certifications:

• ServiceNow Certified System Administrator (CSA) – Preferred

• ServiceNow Certified Implementation Specialist (CIS) – Discovery, Service Mapping, or Event Management – Preferred

• Certified Application Developer (CAD) – Preferred

#LI-JB1 #ServiceNow #ITOM #ITOperationsManagement #Consulting #GoCrowe

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $103,200.00 - $210,900.00 per year.

Our Benefits:
Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package.

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:
Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the countrys best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.