ServiceNow ITOM AI OPS Developer

Experienced ServiceNow ITOM professional specializing in Discovery, Service Mapping, Event Management, and AIOps, with a strong focus on CMDB optimization aligned to CSDM standards. Proven ability to integrate observability tools, reduce alert noise, and implement automated remediation workflows. Skilled in designing scalable solutions, creating technical documentation, and collaborating with cross-functional teams to drive reliable IT operations.

1. 8+ years of exp in ITOM discovery, service mapping, event mgmt. and CMDB

2. Exp in integrating monitoring tools especially Elastic and dynatrace

3. CSA and ITOM Certifications preferred.

Hands-on experience with ServiceNow scripting (JavaScript, Glide APIs) and custom development for extending ITOM and AIOps capabilities

Knowledge of cloud platforms (AWS, Azure, GCP) and container technologies (Kubernetes, Docker) to support cloud discovery and modern infrastructure

1. Design, Implement and support ServiceNow ITOM solution including discovery, Service Mapping, Event Management and cloud Discovery

2. Configure and maintain AIOPS Capabilities for Event Correlation, alert noise reduction, anomaly detection and RCA.

3. Implement and optimize CMDB and ensure alignment with CSDM standards and best practices

4. Integrating monitoring and observability tools like Elastic, Dynatrace and etc. with ServiceNow Event Mgmt

5. Develop Event Rules, Alert aggregation policies and operational intelligence dashboard within Service Operations Workspace

6. Design and implement automated remediation workflows using ansible, flow designer and integration Hub

7. Collaborate with infra , applications and cloud operations teams to onboard services into ServiceNow ITOM

8. Good Experience in CMDB Health Assessment, Service Mapping validations

9. Create Technical Design document and architecture diagrams and implementation runbooks.

10. Lead troubleshooting sessions for event management, discovery and service mapping and AIOPS related issues.

11. participate in requirement gathering and workshops and presentations

Salary Range- $95,000-$110,000 a year

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