Job Description :- Key Accountabilities: • Own ServiceNow solution architecture across ITSM, ITOM, CMDB, SecOps and related ServiceNow platform capabilities for the BC Hydro Technology tower. • Assess business requirements, application management scope, enhancement demand, operational pain points and customer objectives, then translate them into scalable ServiceNow solution designs. • Define and govern ServiceNow architecture principles, CSDM/CMDB strategy, data model, integration patterns, security model, platform governance and upgrade roadmap. • Lead design for ITSM processes such as incident, problem, change, request, knowledge, service catalog, SLA, major incident and reporting capabilities. • Lead ITOM architecture involving Discovery, Service Mapping, event/alert integrations, service health, operational visibility and CMDB population/maintenance patterns. • Define CMDB governance, CI class model, relationship standards, reconciliation rules, data quality controls, ownership model and integration strategy with upstream/downstream sources. • Provide SecOps solution guidance for security incident response, vulnerability response, threat/vulnerability prioritization workflows, integrations and risk-based remediation processes. • Design integrations between ServiceNow and enterprise applications using REST/SOAP APIs, MID Server, integration hub, event sources, monitoring tools, identity platforms, DevOps tools and reporting platforms. • Guide techni cal leads and developers on configuration, customization, scripting, workflows, Flow Designer, integration patterns, ATF and platform engineering best practices. • Provide architectural reviews for enhancements, defect fixes, releases and platform changes to ensure maintainability, performance, security, compliance and upgrade safety. • Work with customer stakeholders to define platform roadmap, governance forums, demand prioritization, release cadence, technical debt remediation and continual improvement opportunities. • Support proposal, estimation, transition, knowledge transfer, risk analysis, dependency management and delivery quality assurance for ServiceNow workstreams Experience Required • Good executive communication skills with ability to engage customer stakeholders, tower leads, architects, service owners and delivery leadership. • Minimum seniors years of IT experience with strong expert-level ServiceNow architecture, implementation, enhancement and application management experience. • Strong architecture experience across ServiceNow ITSM, ITOM, CMDB and SecOps modules, with ability to design integrated enterprise workflows. • Hands-on experience with ServiceNow platform configuration, scripting, Flow Designer, IntegrationHub, MID Server, REST/SOAP integrations and Service Portal/Workspace concepts. • Experience defining CSDM-aligned CMDB design, Discovery, Service Mapping, CI lifecycle, reconciliation, data certification and CMDB governance processes. • Experience with ITSM process design including incident, problem, change, request, catalog, knowledge, SLA, reporting and service operations workflows. • Experience with SecOps capabilities such as security incident response, vulnerability response, security tool integrations and risk/impact-based prioritization is preferred. • Experience with ITOM capabilities such as Discovery, Service Mapping, Event Management/AIOps, service health and operational visibility is preferred. • Experience in architecture governance, design reviews, technical standards, release planning, upgrade assessment, instance health and performance optimization. • Experience with ServiceNow Agile Development, ATF, DevOps integrations, source control, platform testing and release management is preferred. • Experience in a utility, regulated enterprise, SaaS governance or managed services environment is preferred. Technical Skills • ServiceNow ITSM, ITOM, CMDB, SecOps and platform architecture. • CSDM, CMDB governance, Discovery, Service Mapping, Event Management / AIOps and service graph concepts. • Incident, problem, change, request, catalog, knowledge, SLA, major incident, reporting and service operations process design. • Security Incident Response, Vulnerability Response, threat/vulnerability workflows, risk context and security tool integration awareness. • ServiceNow scripting: Business Rules, Script Includ es, Client Scripts, UI Policies, Scheduled Jobs, Flow Designer and Workflow concepts. • IntegrationHub, MID Server, REST/SOAP APIs, web services, event integrations and enterprise integration patterns. • Workspace/Service Portal concepts, UI Builder awareness, ACLs, roles, groups, data policies and platform security. • Automated Test Framework, ServiceNow upgrade planning, instance health, performance tuning, release management and technical debt management. • Agile delivery, DevOps toolchain integration, Jira/Azure DevOps/Git awareness and managed services operations. • ITIL, ITSM governance, service management metrics, operational reporting, compliance and audit support.