ServiceNow ITAM SME - HAM Pro / SAM Pro | Remote

Startekk Inc

• $110K — $130K *
US-AnywhereRemote in San Diego, CA
Information Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 8+ years of overall IT experience
  • 5+ years of hands-on ServiceNow ITAM implementation experience
  • Strong expertise in ServiceNow HAM Pro, SAM Pro, CMDB, Discovery, and Asset Lifecycle Management
  • Experience in enterprise-scale ServiceNow environments

Responsibilities

  • Lead end-to-end ServiceNow HAM Pro and SAM Pro implementations
  • Conduct requirements workshops and translate business needs into scalable solutions
  • Design and configure asset lifecycle processes including procurement, receiving, deployment, inventory, maintenance, and disposal
  • Implement software license management, reclamation, compliance, and optimization processes
  • Integrate ITAM with CMDB, Discovery, Service Mapping, Procurement, and ITSM
  • Define data models, asset classes, lifecycle states, and governance standards
  • Drive asset normalization and software entitlement management

Benefits

  • Collaborative work environment with cross-functional teams
  • Opportunities for professional development and training
  • Access to cutting-edge technologies and tools in ServiceNow
  • Engagement in strategic projects with high impact on organizational efficiency
Full Job Description
Job Description
  • Lead end-to-end ServiceNow HAM Pro and SAM Pro implementations
  • Conduct requirements workshops and translate business needs into scalable solutions
  • Design and configure asset lifecycle processes including procurement, receiving, deployment, inventory, maintenance, and disposal
  • Implement software license management, reclamation, compliance, and optimization processes
  • Integrate ITAM with CMDB, Discovery, Service Mapping, Procurement, and ITSM
  • Define data models, asset classes, lifecycle states, and governance standards
  • Drive asset normalization and software entitlement management
  • Develop integrations and automation using Flow Designer, IntegrationHub, Business Rules, and Scripted APIs
  • Integrate with SCCM/MECM, Microsoft Intune, Active Directory, SAP, Oracle, Coupa, Azure, and AWS
  • Establish ITAM governance, compliance, KPI reporting, and executive dashboards
  • Collaborate with Procurement, Finance, Security, Infrastructure, and Operations teams
  • Conduct training, workshops, and knowledge transfer


Qualifications
  • 8+ years of overall IT experience
  • 5+ years of hands-on ServiceNow ITAM implementation experience
  • Strong expertise in ServiceNow HAM Pro, SAM Pro, CMDB, Discovery, and Asset Lifecycle Management
  • Enterprise-scale ServiceNow environment experience

Preferred Certifications:
  • ServiceNow Certified System Administrator (CSA)
  • CIS - Software Asset Management
  • CIS - Discovery
  • CIS - Service Mapping
  • ITIL V4 Foundation


Additional Information

Required Skills:
  • ServiceNow ITAM
  • HAM Pro / HAM
  • SAM Pro / SAM
  • ServiceNow CMDB
  • CSDM
  • ServiceNow ITSM
  • Discovery & Service Mapping
  • Asset Lifecycle Management
  • Software License Management
  • Flow Designer & IntegrationHub
  • REST/SOAP Integrations
  • JavaScript & ServiceNow Scripting
  • ITIL v4 Processes
  • Reporting & Performance Analytics
* Ladders Estimates

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