LTIMindtree

ServiceNow ITAM Business Process Consultant

LTIMindtree • $130K — $155K *
Santa Clara, CA 95051In-Person
Enterprise Technology
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 12+ years in professional services or related field
  • Experience integrating AI into workflows and decision-making
  • ServiceNow certifications aligned with relevant workflows
  • Ability to travel up to 50% for onsite engagements
  • Strong problem-solving and analytical skills
  • Demonstrated creativity and independence in managing projects
  • Proven ability to collaborate with team members and stakeholders

Responsibilities

  • Collaborate with senior stakeholders to align strategic goals and document requirements
  • Lead complex ServiceNow implementations beyond senior-level projects
  • Analyze workflows to identify improvement areas and advocate for best practices
  • Mentor junior team members on overcoming challenges and building expertise
  • Design efficient ServiceNow workflows to meet customer needs
  • Draft and guide customers in creating user stories and acceptance criteria
  • Provide feedback to enhance ServiceNow products based on customer interactions

Benefits

  • Remote work flexibility from Santa Clara, CA
  • Active contribution to the Now Assure offering with ServiceNow Partners
  • Opportunities for professional development through mentoring
  • Engagement in leading best practices within the BPC community
  • Collaboration with senior stakeholders on strategic initiatives
Full Job Description
Role description

Job Title: ServiceNow ITAM Business Process Consultant

Location: Santa Clara, CA (Remote)

Job Description:

  • Collaborate with senior stakeholders to align on strategic goals document requirements and lead more complex implementations compared to Senior Business Process Consultants
  • Develop the ability to consistently demonstrate business process thought leadership to the customer during times of ambiguity or conflict
  • Analyze current processes and workflows to identify improvement areas define measures to evaluate improvement using the ServiceNow platform and share insights with product teams and advocate leading practices
  • Coach and mentor junior team members Senior BPC BPC and Associate BPC on solutioning building expertise and project challenges as they arise
  • Share learnings and new practices across the BPC community
  • Design processes built on ServiceNow to achieve customers desired outcomes and develop expertise related to the processes enabled by the ServiceNow platform
  • Apply ServiceNow knowledge and workflow domain expertise in customer engagements to provide optimum workflows
  • Design efficient workflows based on ServiceNow product capabilities and leading practices ensuring that the proposed solutions meet the customers expectations
  • Draft user stories and train customers to create their own user stories acceptance criteria testing strategy and knowledge transfer while supporting customers in reviewing and approving them
  • Be an active contributor of leading practices and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform
  • Provide feedback to product development to improve the product based on experiences gained with customers
  • Maintain skills certifications on relevant workflows
  • Work with partners in a codelivery engagement bringing leading practices guidance to the customer and partner team
  • Play an important part of the Now Assure offering working with ServiceNow Partners
  • Support the professional development of others through means of mentoring


Qualifications
  • Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving
  • This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry
  • 12 years progressive experience as part of a professional services organization or equivalent educationexperience
  • Ability to travel up to 50
  • Industry domain expertise in relevant workflows
  • Creativity with comfort running projects independently
  • Experience driving complex issues through analysis and resolution
  • Experience working collaboratively
  • ServiceNow certifications in aligned workflow
  • Expert in integrating AI tools to optimize workflows drive strategy and deliver business value through platforms like ServiceNow
  • Skilled in ethical AI use technical translation and stakeholder engagement across both technical and executive audiences

About LTIMindtree

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across 30+ countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale.
Learn more about LTIMindtree
Industry
Information Technology
* Ladders Estimates

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