Job Description:

Senior Implementation Consultant, IRM & SecOps

Crowe is seeking an experienced and motivated Senior Consultant to join our growing ServiceNow Cloud Solutions team. This role is ideal for a professional with strong ServiceNow expertise who is ready to lead client projects, manage delivery teams, and contribute to business development activities. As a Senior Consultant, you will serve as a trusted advisor to clients, taking ownership of solution delivery from design through implementation. You will also help shape the growth of our practice by leading sales demos, supporting proposal development, and mentoring junior team members. We are looking for candidates who are entrepreneurial, client-service oriented, and eager to expand their ServiceNow and consulting leadership skills.

Responsibilities:

• Engage and deploy client projects across ServiceNow applications (e.g., IRM, SecOps, etc.), ensuring high-quality delivery.
• Serve as a client contact for engagements, building trusted relationships and managing expectations.
• Translate complex business requirements into scalable, effective ServiceNow solutions.
• Facilitate workshops and design sessions with clients to shape solution direction.
• Configure, customize, and extend ServiceNow applications, while overseeing execution by staff-level team members.
• Deliver product demos to prospective clients, showcasing ServiceNow capabilities and Crowe’s approach.
• Support proposal development, SOW creation, and pre-sales activities.
• Mentor and train junior staff, supporting their technical and consulting skill growth.
• Contribute to internal best practices, accelerators, and knowledge sharing to enhance delivery quality.
• Collaborate with leadership on thought leadership and practice-building initiatives

Basic Qualifications:

• 2+ years of direct ServiceNow implementation experience.
• Ability to independently lead client projects and contribute to business development.
• Strong track record of delivering ServiceNow solutions that meet client needs.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred.
• Willingness to travel as needed for client engagements.

Preferred Qualifications:

• Strong hands-on experience configuring and implementing ServiceNow solutions.
• Proficiency with ServiceNow development (JavaScript, Business Rules, Workflows, UI Policies, etc.).
• Familiarity with ServiceNow integrations (REST/SOAP APIs) and third-party tools.
• Excellent communication, facilitation, and client-facing presentation skills.
• Proven ability to lead ServiceNow delivery projects and guide junior staff.
• Experience with business development activities (demos, proposals, pre-sales discussions) – Preferred.
• Strong problem-solving and organizational skills.
• Certifications:
  • ServiceNow Certified System Administrator (CSA) – Preferred.
  • One or more ServiceNow Certified Implementation Specialist certifications – Preferred.
  • Certified Application Developer (CAD) – a plus.

#LI-JB1 #ServiceNow #IRM #IntegratedRiskManagement #SecOps #Security #Implementations #GoCrowe

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $79,100.00 - $156,600.00 per year.

Our Benefits:
Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package.

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!