Your CareerNewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring for a
Business Process Architect - ITSM within our Service Delivery organization. The Business Process Architect is responsible for leading, coaching and mentoring a team of Senior Business Analysts to capture customers' business processes and desired outcomes. The Business Process Architect will manage customer outcomes on complex level, enterprise projects.
Your Impact- Facilitate executive level workshops, translating business requirements into prioritized outcomes
- Conduct workshops and lead multiple implementations from a customer strategy standpoint
- Lead customers in process definition and mapping
- Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer's internal processes and functions for improved efficiency and effectiveness
- Collaborate with Solution and/or Technical Architects to develop the overall project implementation plan
- Oversee the development of Senior Business Analysts
- Collaborate with other Delivery teams on Special projects or Assignments (such as the Centers of Innovation and Industrialization).
- Facilitate sessions on requirements definition, product architecture and workflow, develop mapping between current modes of operations and future modes of operation
- Collaborate with the Practice Capability Lead to help develop and improve capability offerings
- Support PMs by assisting in the planning and management of implementation projects
- Develop and maintain delivery standards for ServiceNow solutions and the enabling technology
Your Experience- Minimum of five (5) years of experience as a client-facing technical consultant customizing and deploying packaged software as a billable resource
- Experience and well versed in HR programs and demonstrating value to an organization; In-depth functional expertise and leadership for our clients on the ServiceNow HRSD suite of products
- Strong knowledge of business process architecture principles for cloud-based platforms
- Strong interpersonal, organization, facilitation, and presentation skills
- Strong written and verbal communication skills with ability to communicate with all levels in the organization including executives
- Ability to assess and mitigate risk
- Effective facilitation, coaching and mentoring skills with ability to motivate a team
- Strong problem-solving skills: ability to simplify complex situations
- Comfortable working in a matrixed organization
- Strong relationship management skills with all levels
- Ability to lead a group of teams located across multiple time zones
- Comfortable working with ambiguity and change
- BSC in CS, IT or similar technical discipline or equivalent experience
- Experience facilitating executive level workshops
- ServiceNow HRSD Certification
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