Job Family:
SAAS/PAAS/Cloud Consulting
Travel Required:
Up to 10%
Clearance Required:
Ability to Obtain Public Trust
What You Will Do:
- As a ServiceNow Subject Matter Expert with deep experience in Human Resources Service Delivery (HRSD), you will devise strategies, design, implement, and optimize HR solutions for clients using the ServiceNow platform
- Translate complex HR business needs—including employee lifecycle events, case management, and employee experience—into integrated ServiceNow HRSD solutions to address client requirements
- Lead and design ServiceNow platform HRSD solutions, including: HR Case Management, Employee Service Center (ESC), Lifecycle Events, Knowledge Management, & Document Management
- Configure and extend ServiceNow solution components to automate HR processes, workflows, integrations, and reporting
- Provide technical guidance on ServiceNow HRSD best practices, including employee experience design, automation, and platform governance
- Design and implement employee-facing experiences, including self-service portals, Virtual Agent, and omnichannel HR support
- Architect and support integrations with enterprise HR systems such as Workday, SAP SuccessFactors, or Oracle HCM
- Design HR analytics, dashboards, and reporting capabilities to provide insights into workforce operations and service performance
- Ensure alignment with HR data privacy, security, and compliance requirements, including role-based access and data protection strategies
- Collaborate with HR leadership, HR business partners, and IT stakeholders to understand workforce needs and deliver effective HR solutions
What You Will Need:
- A minimum of TEN (10) years of experience; FIVE (5) years of ServiceNow experience
- A minimum of THREE (3) years of experience delivering HR technology or HR service delivery solutions
- Bachelor’s degree
- Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred
- US Citizenship is contractually required for this role
- ServiceNow CSA certification with HRSD Implementation Specialist certification
- Experience integrating ServiceNow with enterprise HR systems (Workday, SAP, Oracle, etc.)
- Knowledge of HR service delivery best practices and workforce transformation strategies
- Relevant experience advising clients on HRSD implementations and employee experience solutions using ServiceNow
- Experience with employee experience tools, including Employee Center, Virtual Agent, and AI capabilities (e.g., Now Assist)
- Demonstrated ability to address challenges involving ServiceNow HRSD capabilities and HR process optimization
- Experience with HR data governance, privacy, and compliance considerations (e.g., handling sensitive employee data)
- Selected candidate must be about to commute to the client site when needed
What Would Be Nice To Have:
- ServiceNow CMA, CTA, ArchX certifications
- ServiceNow Certified Implementation Specialist (CIS) certifications
- Experience with federal, state, or local HR environments
- Experience in public sector or government consulting environments
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
