Seeking: ServiceNow HR Business Process Consultant (BPC)
Business Process Consultant (BPC). The BPC is an integral team member who works directly with our customers to develop an implementation strategy and HRSD solution design. The BPC is someone who instinctively incorporates lessons from past projects and understands the need to build on what works and, more importantly, know what doesn't. BPCs are the power behind our punch!
Be the One to:
- Have a keen understanding of the products we implement and our customers' business needs
- Lead and/or support project initiation activities, including pre-work questionnaires and design workshop schedules and agendas
- Lead discovery and design workshops and serve as the liaison between the technical team members and the customer throughout the project lifecycle
- Drive HRSD process definition, re-engineering, improvement, and gap analysis of current- and future-state processes that solve customer problems, accelerate value and employ proven practice and standards
- Identify and generate solutions from a people, process, and technology perspective by guiding customer sponsors and stakeholders
- Interpret our customers' business processes and employee experience needs, engaging our customers to demonstrate how ServiceNow HRSD will support their processes
- Provide guidance and successful implementation of the processes in partnership with other members of the project team
- Influence and consult (providing options with pros, cons, and risks) while also bringing thought leadership to HRSD sponsors/stakeholders to solve business process challenges
- Manage and communicate process and business requirements to ensure the proposed solutions meet the client expectations
- Develop and maintain design workbooks, process documentation, user stories, use cases and test scenarios, process guides, and flow diagrams (as applicable and per SOW)
- Retrieve and assess completed design workbooks in preparation for story authoring
- Evaluate risks and anticipate issues from mitigation to resolution
- Author user stories to support technical configuration
- Perform peer review of configuration user stories
- Participate in UAT activities, including defect and enhancement identification and triage
- Engage in timely and effective communications to customers, provide status reports as needed, and facilitate executive steering committee meetings
- Deliver excellence
- Stay humble, hustle hard
- Willing to travel 15%
What You Need:
- 2-4 years of experience with IT project-based work in HR
- An understanding of deploying processes/solutions in customer environments
- The ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to HRSD sponsors/stakeholders in solving business process and/or technical problems during project delivery
- Experience in requirements gathering and creating process documentation
- Strong organizational skills, ability to manage multiple tasks and deliver them on schedule
- First-class communication and presentation skills
- Strong interpersonal skills, customer-centric attitude
- We are looking for someone with willingness and ability to complete background check and drug testing to work on Federal, State, and Local agency projects
- ServiceNow or comparable case management experience is a MUST
What We Offer:
- Competitive Health Benefits
- 401(K) with a 4% contribution
- Vacation and Volunteer Benefits
- A collaborative and agile working environment
- World-class co-workers with extensive ServiceNow experience
- Continuous learning culture
