Job Title: ServiceNow FSM Developer- FSM Implementation
Location(s): Vienna, VA
(Remote)
Core Responsibilities:- Develop and customize ServiceNow FSM solutions
- Configure Work Order Management
- Configure Scheduling and Dispatch
- Develop Agent Workspace and Dispatcher Workspace
- Configure Field Service Mobile App
- Create workflows, business rules, UI policies, client scripts, and server-side scripts
- Configure Service Territories
- Configure Capacity and Scheduling
- Configure Work Order Tasks
- Develop REST/SOAP integrations
- Work with IntegrationHub and MID Server
- Support mobile and offline capabilities
- Perform unit testing, system testing, and UAT support
- Troubleshoot production issues
- Follow ServiceNow development best practices
Must-Have Technical Skills:- ServiceNow FSM
- JavaScript
- Glide APIs
- Flow Designer
- Script Includes
- Business Rules
- Client Scripts
- Server Scripts
- UI Policies
- REST APIs
- SOAP APIs
- IntegrationHub
- MID Server
- Work Order Management
- Scheduling & Dispatch
- Agent Workspace
- Dispatcher Workspace
- Field Service Mobile App
Preferred Experience:- CMDB
- Incident Management
- Asset Management
- Performance Analytics
- Reporting
- Now Mobile
- NowAssist
- Agile/Scrum methodology
Preferred Certifications:- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Field Service Management (FSM) Certification
Ideal Candidate Profile:- 7+ years of ServiceNow development experience
- Strong implementation experience with ServiceNow FSM
- Extensive scripting expertise (JavaScript, Glide APIs, Flow Designer, Script Includes)
- Experience with mobile field service solutions
- Strong integration experience using REST/SOAP, IntegrationHub, and MID Server
- ServiceNow CSA and CAD certified, with FSM certification preferred
- Experience working in Agile environments
- Excellent troubleshooting, communication, and problem-solving skills
