Koniag Data Solutions, a Koniag Government Services company
, is seeking a ServiceNow developer with an active Secret clearance to support KDS and our government customer in Arlington, VA.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Essential Functions, Responsibilities & Duties
- Working with customers to help define and document business requirements for the ServiceNow platform.
- Working with development team members to modify existing and/or code new Custom Applications and Service Portal widgets.
- Coordinating with data owners to ensure appropriate controls are placed on data distribution and ACL (Access Control List) configurations.
- Responsible for creating dashboards and advanced analytics using Performance Analytics and ServiceNow Reporting tools.
- Provide Tier 3 technical support for ServiceNow applications, including troubleshooting script includes, business rules, and client scripts.
- Responsible for application development using ServiceNow App Engine and Flow Designer.
- Responsible for supporting, updating, and securing existing ServiceNow instances and integrations (REST/SOAP).
- Design and create Service Portal pages and advanced Catalog Items.
- Implement automated workflows using Flow Designer to streamline administrative and IT processes.
- Design and develop advanced reporting capabilities using ServiceNow Spotlight and PA Indicators.
- Technical support in all facets of ServiceNow technology, from instance cloning and upgrades to working with database engineers on CMDB health and data repositories.
Work Experience, Knowledge, Skills & Abilities
- 3+ years of ServiceNow development experience (Vancouver/Washington DC releases preferred).
- 3+ years of ITSM/ITOM implementation experience (replacing SharePoint development).
- Experience evaluating existing business processes to recommend and implement appropriate ServiceNow-based solutions.
- Experience with ServiceNow Performance Analytics preferred.
- In-depth knowledge of JavaScript, GlideScript, and ServiceNow APIs.
- Ability to multi-task and work with minimal supervision in a highly charged and fast-paced environment.
- Present deliverables/demos to audiences with a wide variety of technical knowledge.
- Excellent written and verbal communication skills, along with customer service and troubleshooting skills.
- Secret Clearance required.
