Overview

Kentro is always interested in connecting with experienced ServiceNow professionals who are passionate about developing, configuring, and optimizing enterprise workflow solutions that improve operational efficiency and user experience. Ideal candidates bring strong technical expertise within the ServiceNow platform, experience supporting IT service management initiatives, and the ability to collaborate across technical and business teams in fast-paced environments.

This posting is intended for candidates who would like to be considered for future opportunities as hiring needs evolve. Our team regularly reviews resumes for both immediate and upcoming openings. If your background aligns with a current or future position, we'll be in touch.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Responsibilities

You may be a great fit if you have experience with:

• Designing, developing, configuring, and maintaining ServiceNow applications, modules, and workflows.
• Supporting ITSM, ITOM, ITAM, HRSD, CSM, SecOps, or custom ServiceNow implementations.
• Developing and maintaining ServiceNow integrations using REST, SOAP, APIs, or middleware solutions.
• Building workflows, business rules, client scripts, UI policies, catalog items, and automation solutions within the ServiceNow platform.
• Collaborating with stakeholders to gather requirements and translate business needs into technical solutions.
• Supporting platform upgrades, enhancements, testing, and ongoing optimization initiatives.
• Troubleshooting platform issues, performance concerns, and integration challenges.
• Supporting Agile/SCRUM development methodologies and participating in sprint planning and delivery activities.
• Developing reports, dashboards, and performance analytics within ServiceNow.
• Managing multiple competing priorities while supporting enterprise or mission-critical environments.
• Supporting governance, documentation, and ServiceNow development best practices.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
• 3+ years of hands-on ServiceNow development, engineering, or administration experience.
• Experience configuring and customizing the ServiceNow platform.
• Familiarity with JavaScript, scripting, workflows, and ServiceNow development best practices.
• Experience with ServiceNow modules such as ITSM, ITOM, HRSD, CSM, SecOps, or similar areas.
• Strong troubleshooting, analytical, and problem-solving skills.
• Highly polished communication and stakeholder engagement skills.
• Ability to work independently and collaboratively within fast-paced environments.

Nice to Haves

• Active U.S. security clearance (or eligibility to obtain one)
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or other ServiceNow certifications.
• Experience supporting enterprise or government environments.
• Familiarity with cloud technologies, integrations, and API development.
• Experience with automated workflows, orchestration, or process improvement initiatives.
• Knowledge of ITIL principles and IT service management processes.
• Experience supporting platform governance, CMDB, or asset management initiatives.

Benefits

The Company

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000's Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees - Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue "Apply" button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email [redacted] and request assistance.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [redacted].