*This position requires an Active Public Trust clearance or higher to be considered.* The Senior ServiceNow Developer / Application Programmer provides full lifecycle support, maintenance, and enhancement of ServiceNow solutions for a federal cybersecurity and IT program. This role serves as the primary technical resource for sustaining production ServiceNow environments, resolving issues, supporting upgrades, and implementing configuration changes. The position also supports Microsoft 365 and low-code platforms, translating business needs into workflows, automations, and technical solutions. This is a fully remote role requiring a Public Trust clearance Responsibilities: ServiceNow Operations & Maintenance • Serve as the primary technical resource for sustaining and supporting ServiceNow applications and modules. • Troubleshoot and resolve incidents, defects, and user-reported issues, performing root-cause analysis and implementing corrective and preventive actions. • Support platform upgrades, patching, and configuration changes to maintain system stability, performance, and compliance. ServiceNow Development & Configuration • Configure, enhance, and maintain workflows, forms, business rules, and platform components. • Support new development efforts within defined scope, ensuring solutions follow best practices for maintainability, scalability, and security. • Implement enhancements to meet evolving business and operational requirements. Business Analysis & Workflow Design • Collaborate with analysts and stakeholders to understand operational needs, clarify requirements, and identify underlying process gaps. • Translate business requests into logical workflows, technical specifications, and implementation plans. • Recommend process improvements and automation opportunities; document workflows, configurations, and support procedures. Microsoft 365 & Low-Code Platform Support • Support administration and maintenance of Microsoft 365 environments across development, test, and production. • Maintain and enhance solutions built using Power Apps, Power Automate, Power BI, and SharePoint Online. • Assist with integrations between Microsoft 365 tools and ServiceNow; coordinate with internal development teams on shared solutions. Technical Support & SME Guidance • Provide subject matter expertise and technical guidance to IT and cybersecurity staff on solutions built using ServiceNow, Microsoft 365, Archer, and related technologies. • Support knowledge transfer, documentation, and best-practice adoption across the technical team. Requirements • Hands-on experience supporting and maintaining ServiceNow in a production environment. • Proficiency with Power Apps, Power Automate, Power BI, ServiceNow, and Archer. • Strong troubleshooting, problem-solving, and ServiceNow scripting/configuration skills. • Knowledge of Microsoft 365 administration and low-code platforms. • Ability to translate business needs into technical workflows and solutions. • Strong communication and documentation skills. • Experience with Section 508 compliance. • Proven experience with cybersecurity technologies. Desired Skills • Experience with ServiceNow upgrades and platform maintenance. • Familiarity with ServiceNow GRC, Archer, or similar risk/compliance tools. • Experience in regulated or compliance-driven environments. • Background in hybrid developer/business analyst roles. • Cybersecurity certifications (CISSP, CISM, etc.) Education & Certifications • Bachelor's degree in computer science or related field, or equivalent experience. • ServiceNow Certification Benefits Join PROSYNC and enjoy our great benefits! Compensation: • We offer bonuses that are awarded quarterly to our employees and our compensation rates are highly competitive. Health & Retirement: • We offer a comprehensive Health Benefits package and 401K Retirement plan so you can take care of yourself and your family, now and in the future. Other health-related benefits include an employee assistance program for those difficult times or when you need to take care of your mental health. Education: • Individual growth is a priority at ProSync. Employees are encouraged to take advantage of our company-sponsored continuing education program so you can get your degree or that next certification you need to propel you to the next level. Work/Life Balance: • A healthy work/life balance is essential for building and executing your work effectively at ProSync, but it's also necessary to allow you the room to pursue everything else you want to develop in your personal life.. We offer generous Paid Time Off and 11 paid holidays a year. ProSync also provides flexible work options that work with your schedule and lifestyle.