• Configure and develop ServiceNow components such as forms, workflows/flows, UI policies, and basic scripts. • Assist with incident, defect, and enhancement work for ServiceNow applications. • Support testing, documentation, and deployment activities using update sets. • Follow established development standards and best practices. • Collaborate with administrators, developers, and stakeholders on assigned tasks. • This on-site role supports 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday. Additionally, this position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity. Preferred Qualifications • ServiceNow Certified System Administrator (CSA). • Basic experience with JavaScript, HTML, or CSS. • Exposure to Agile/Scrum delivery methods. •Required Qualifications • Bachelor's degree in Computer Science, MIS, or related field, or equivalent experience. • Minimum 1 year of experience in application development or platform configuration. • Basic knowledge of ServiceNow platform concepts and ITSM processes. • Strong communication skills and ability to learn quickly.