Ford Motor Company

ServiceNow Compliance & AI Lead

Ford Motor Company • $115K — $218K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Computer Science, Engineering, or equivalent experience
  • 10+ years in Service Management, Platform Transformation, and Compliance
  • 5+ years leading ServiceNow initiatives
  • Strong understanding of AI and automation capabilities within ServiceNow
  • Experience with Agentic solutions and NowAssist/AI Control Tower preferred
  • Certifications: ServiceNow CSA, ITIL Foundation/Managing Professional, Lean Six Sigma, AI/Generative AI Certifications

Responsibilities

  • Implement the ServiceNow Compliance roadmap
  • Collaborate with Compliance, Internal Audit, Cybersecurity, and Business stakeholders to meet regulatory requirements
  • Enhance workflow automation adoption on the platform
  • Define the enterprise AI roadmap and governance within ServiceNow
  • Drive adoption of AI technologies like Now Assist and Generative AI
  • Identify high-value AI use cases and develop business cases
  • Ensure responsible and compliant use of AI technologies

Benefits

  • Immediate medical, dental, vision, and prescription drug coverage
  • Flexible family care days and paid parental leave
  • Family building benefits including adoption and fertility treatments
  • Employee vehicle discount program
  • Tuition assistance
  • Active employee resource groups
  • Paid time off for community service
  • Generous paid holiday schedule including the week between Christmas and New Year
  • Option to purchase additional vacation time
Full Job Description
Job Description

The ServiceNow Compliance & AI Lead will be accountable for executing the enterprise strategy for Compliance, Automation and Artificial Intelligence capabilities on the ServiceNow platform.

This role serves as the strategic bridge between Security, Risk & Compliance organizations and Platform Transformation teams, ensuring the overall platform and the organization reduces risk, improves compliance, increases operational efficiency, and accelerates business outcomes through AI-driven innovation. The role also drives platform value realization, and adoption of modern ServiceNow capabilities while maintaining alignment with enterprise architecture and security standards.

Responsibilities

  • Implement the ServiceNow Compliance roadmap.
  • Partner with Compliance, Internal Audit, Cybersecurity, and Business stakeholders and ensure regulatory and audit requirements are supported through ServiceNow solutions.
  • Increase workflow automation adoption in and off the platform.
  • Define enterprise AI roadmap and governance within ServiceNow.
  • Drive adoption of the following as it comes:
    • Now Assist
    • Generative AI
    • Predictive Intelligence
    • AI Search
    • Virtual Agent
    • AI Agents
    • AI Control Tower
  • Identify high-value AI use cases and build business cases.
  • Ensure responsible and compliant use of AI technologies.


Qualifications

Minimum Qualifications:
  • Bachelor's Degree in Computer Science, Engineering, or equivalent experience
  • 10+ years of Service Management, Platform Transformation and Compliance experience.
  • 5+ years leading ServiceNow initiatives.
  • Good understanding of AI and automation capabilities within the platform.

Preferred Qualifications:
  • Experience implementing Agentic solutions within the Platform
  • Experience implementing NowAssist/AI Control Tower
  • Certifications:
  • ServiceNow CSA
  • ITIL Foundation/Managing Professional
  • Lean Six Sigma
  • AI/Generative AI Certifications


You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
  • Immediate medical, dental, vision and prescription drug coverage
  • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
  • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
  • Vehicle discount program for employees and family members and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year's Day
  • Paid time off and the option to purchase additional vacation time.


This position is leadership level 6 and ranges from $115,500-$218,100.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
For more information on salary and benefits, click here: https://fordcareers.co/LL6

Visa sponsorship is not available for this position.

Domestic relocation is not available for this position.

This position is hybrid with a requirement to be onsite four or more days per week.

#LI-Hybrid

#LI-PW1

About Ford Motor Company

Ford Motor Company manufactures or distributes automobiles in addition to offering financial services. The company sells to dealerships for retail sales, and for sale to fleet customers, including commercial fleet customers, daily rental car companies, and governments. Ford’s vehicle portfolio includes automobiles, buses, tractors, and trucks. Retail financing includes retail installment sale contracts for new and used vehicles, and direct financing leases for new vehicles to retail customers, government entities, daily rental car companies, and fleet customers. Finance receivables in the non-consumer portfolio include products offered to automotive dealers. Ford’s environmental initiatives include compressed natural gas, flexible fuel vehicles, electric drive vehicles, Hydrogen, PC power management, and so on. Ford Motor Company was founded by Henry Ford in 1903 and is headquartered in Dearborn, Michigan.

Ford Motor Company Careers

Join the dynamic team at Ford Motor Company, a global leader in automotive innovation and manufacturing. At Ford, we are committed to driving human progress by providing outstanding vehicles and mobility solutions. This is an exciting time to become part of our inclusive team, where job opportunities abound and growth is not just a possibility, but a promise.

Work You’ll Do

At Ford Motor Company, you will collaborate with some of the brightest minds in the industry. Our professionals are at the forefront of automotive technology, leading projects that redefine transportation and sustainability. With a culture rooted in continuous improvement and respect for all, Ford offers a workplace where leadership, diversity training, and innovation are part of everyday life.

Join Our Market-Leading Team

Ford’s commitment to excellence is why we are a leader in the automotive sector. We offer a variety of career paths, from engineering to marketing, all designed to foster professional and personal growth. Our team benefits from Ford’s commitment to professional development and networking opportunities, ensuring that every team member can reach their full potential.

Innovative Work

Engage in work that makes a difference. Ford Motor Company is pioneering developments in electrification, autonomous vehicles, and smart mobility solutions. Our team of over 190,000 employees worldwide is dedicated to crafting experiences that improve the way the world moves.

Be Part of a Great Team

Working at Ford means more than just having a job; it means being part of a global family. Our culture promotes teamwork, integrity, and respect—values that underpin everything we do. We believe in nurturing a diverse and inclusive environment where every employee can thrive.

Future-Proof Your Career

Ford Motor Company is not just a great place to work; it’s a place to build a lasting career. Our employees enjoy competitive benefits, comprehensive health care, and retirement plans that rank among the best in the industry. We support career advancement through extensive training programs and hands-on experience in the latest automotive technologies.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional looking for your next challenge or a student interested in an internship, Ford has opportunities that will harness your skills and ignite your ambition. Our hiring process is straightforward and respectful, designed to match your skills and passions with the right position.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with Ford? Prepare your resume, sharpen your interview skills, and become part of a company that’s building the future of transportation.

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Learn more about Ford Motor Company
Size
183,000 employees
Market Cap
$44.8 billion
Industry
Net Income
-$1.2 billion
Founded
1903
5 Year Trend
-2.1%
Revenue
$127.1 billion
NASDAQ

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