ServiceNow Business Architect

Keylent, Inc.

• $100K — $130K *
Denver, CO 80219In-Person
Information Technology
Less than 5 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • ETOM/ITIL certification, ServiceNow Architect, System Administrator, or Implementor Certification required
  • Minimum of 3 years of hands-on experience in business requirements design and implementation
  • Strong understanding of NOC, Incident, Change, Problem, and Vendor Management processes
  • Proficient in ServiceNow modules including TSM, FSM, and CMDB
  • Excellent communication skills to liaise between technical and non-technical teams

Responsibilities

  • Act as the main liaison between NOC and Service Management teams
  • Design, test, validate, implement, and release new features and enhancements
  • Provide architecture support for TSM, FSM, and CMDB
  • Collaborate with cross-functional teams to ensure business requirements are met
  • Facilitate training sessions for stakeholders to adopt new features

Benefits

  • Opportunity for professional development and certifications
  • Work in a collaborative, onsite environment from Day 1
  • Engage with leading technologies and cutting-edge service management tools
  • Contribute to impactful projects within a major telecommunications company
Full Job Description
Job Title: ServiceNow Business Architect

Location: Denver, CO (Onsite from Day 1)

Client: Dish / Tech Mahindra

Description:
Business Architect for the NOC Incident/Change/Problem/Vendor Management design and workflows
  1. Acting as the liaison between the NOC and the Service Management team to design, test, validate, implement, and release new features and enhancements with TSM, FSM, and CMDB
  2. Providing Design and Architecture support for TSM (Incident, Change, and Problem), FSM (Work Order Management), and CMDB


Required Skills:
  1. ETOM/ITIL certification, ServiceNow Architect, System Administrator, or Implementor Certification
  2. 3 or more years of hands-on experience designing and implementing business requirements
* Ladders Estimates

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