ServiceNow Architect

Category: Software Development/ Engineering

Main location: United States, Tennessee, Chattanooga

Alternate Location(s): United States, Tennessee, Knoxville

Position ID:J0826-1405

Employment Type: Full Time

Position Description:

Are you ready to take the next step in your career and help leading organizations solve complex business and technology challenges? CGI is seeking an experienced ServiceNow Architect to join our growing team. In this role, you will serve as a trusted technical advisor to enterprise clients, helping shape ServiceNow strategies, design scalable solutions, and lead implementations that deliver measurable business value. As a CGI consultant, you will work alongside talented technology and business professionals on high-impact initiatives for our clients. You will have the opportunity to influence solution architecture, collaborate with senior client stakeholders, mentor technical teams, and work with evolving ServiceNow capabilities and modern cloud technologies. At CGI, your ideas and expertise matter. You'll be part of a collaborative environment that encourages ownership, continuous learning, professional growth, and the opportunity to build solutions that make a meaningful impact.

This role is located in either Chattanooga or Knoxville, Tennessee in a hybrid environment.

Your future duties and responsibilities:
• Lead the architecture, design, configuration, development, and implementation of ServiceNow solutions.
• Translate business requirements into scalable, secure, and maintainable technical solutions.
• Serve as a trusted technical advisor to client stakeholders and delivery teams.
• Establish architecture standards, development practices, and platform governance.
• Provide technical leadership from discovery and design through deployment and optimization.
• Design and oversee configurations, custom applications, integrations, workflows, and automation.
• Lead technical design reviews and ensure alignment with ServiceNow and enterprise architecture best practices.
• Mentor developers and administrators and help resolve complex technical issues.
• Identify opportunities to improve processes and maximize the value of the ServiceNow platform.

Required qualifications to be successful in this role:
• Senior-level experience designing, developing, administering, and implementing ServiceNow in medium-to-large enterprise environments.
• Experience in a ServiceNow architecture or technical leadership role.
• Strong knowledge of ServiceNow platform architecture, development, integrations, security, and governance.
• Strong understanding of IT operations and software development principles.
• Demonstrated ability to translate complex business requirements into technical solutions.
• Strong client-facing, communication, leadership, and problem-solving skills.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Application Developer (CAD) certification.
• Bachelor's degree in Computer Science, MIS, Engineering, or a related field, or equivalent professional experience.

Preferred Qualifications
• ServiceNow CTA, CMA, or relevant implementation certifications.
• Experience with multiple ServiceNow products, such as ITSM, ITOM, CSM, HRSD, SPM, SecOps, or App Engine.
• Experience with enterprise integrations, platform governance, and technical roadmaps.
• Consulting experience supporting large enterprise clients.

CGI anticipates accepting applications through September 30, 2026.

Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $89,600.00 $198,400.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well being programs

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Skills:

• ServiceNow
• ServiceNow CMS
• ServiceNow Domains and Secur.
• ServiceNow implementation
• ServiceNow IT Service Mngt