Capgemini

ServiceNow Architect

Capgemini • $150K — $170K *
Mclean, VA 22101In-Person
Information Technology
5 - 7 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • U.S. Citizenship required; must hold an active Government Security Clearance.
  • 6+ years of experience in ServiceNow architectural solutions.
  • Strong understanding of ITSM, ITIL, HAM, SAM, Discovery, and CMDB.
  • 6+ years of advanced JavaScript and Flow Designer skills.
  • Experience with Service Portal and AngularJS for custom widget development.
  • Hands-on experience in CMDB design and data quality management.

Responsibilities

  • Map business requirements and integration needs for ServiceNow.
  • Craft architectural plans for innovative ServiceNow solutions.
  • Build and maintain detailed technical documentation.
  • Lead ITOM implementation including Discovery, Event Management, and Service Mapping.
  • Define and manage CMDB architecture and CI lifecycle.
  • Integrate AI capabilities with ServiceNow workflows.
  • Establish platform governance and data quality standards.

Benefits

  • Eligibility for paid time off and health insurance (medical/dental/vision).
  • 401(k) retirement plan available for employees.
  • Potential for variable compensation, bonuses, or commissions.
Full Job Description
Job Responsibilities
As a ServiceNow Platform Architect, you will:
  • Map business requirements and determine integration needs.
  • Craft and develop architectural plans for ServiceNow solutions
  • Build and maintain technical documentation.
  • Define and manage CMDB architecture, data model, and CI lifecycle (Discovery, Service Mapping, integrations).
  • Lead implementation of ITOM capabilities including Discovery, Event Management, and Service Mapping.
  • Architect and implement SPM (Strategic Portfolio Management) for demand intake, prioritization, and value tracking.
  • Integrate and enable Now Assist (GenAI) capabilities across ServiceNow workflows.
  • Establish platform governance, data quality standards, and AI/automation guardrails.
  • Design and implement integrations with cloud platforms (AWS, Azure) and enterprise systems.

Required Qualifications:
  • U.S. Citizenship is required.
  • Having and maintaining an active Government Security Clearance.
  • Associate degree or equivalent experience.
  • Must be able to work multiple tasks in a team-based environment.
  • 6+ years of experience creating technical solutions at an Architectural level of ServiceNow based projects
  • 6+ years of experience with a fundamental understanding of either ITSM, ITIL, HAM, SAM, Discovery, CMDB and overall platform knowledge.
  • 6+ years of experience on the ServiceNow as a Developer with advanced JavaScript development as well as skills creating and utilizing flows and actions in Flow Designer
  • 6+ years of experience in Service Portal and AngularJS including custom widget development, extension of OOB widgets and utilization of 3rd party libraries within ServiceNow
  • Hands-on experience with CMDB design, governance, and data quality management.
  • Experience implementing ITOM (Discovery, Service Mapping, Event Management).
  • Experience with SPM (Demand Management, Portfolio Planning, Financial tracking).
  • Experience enabling or supporting Now Assist / AI capabilities within ServiceNow.
  • Strong understanding of ServiceNow integrations (REST APIs, Integration Hub, MID Server).
  • Required Certifications: Certified System Administrator, Certified Application developer

Desired Qualifications:
  • Preferred Certifications: CIS - Data Foundations (CMDB & CSDM), Discovery; Service Mapping; Event Management, ITSM, SPM
  • Strong communication and team-building skills
  • Strong test writing skills.
  • Proven experience with ServiceNow platform and modules.
  • Advanced JavaScript development and troubleshooting skills.
  • Experience with AI governance and automation capabilities within ServiceNow (e.g., Now Assist).
  • Experience integrating ServiceNow with cloud environments (AWS, Azure).
  • Experience working in federal environments with security and compliance requirements.
  • Ability to align platform capabilities to business outcomes and mission needs.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $150k - $170k.
This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The company is headquartered in Paris, France and operates in over 50 countries. Capgemini provides a range of services including strategy and transformation, application services, technology services, and engineering services. The company serves clients in a variety of industries including automotive, consumer products, financial services, healthcare, and retail.
Learn more about Capgemini
Industry
Information Technology
Founded
1967
NASDAQ
CGEMY
* Ladders Estimates

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