Job DescriptionJob Summary:The ServiceNow Architect is responsible for designing, implementing, and maintaining ServiceNow solutions that align with our client's business objectives. This role requires a deep understanding of ServiceNow architecture, modules, and best practices to drive digital transformation and enhance both our IT service management capabilities and client ServiceNow platform use.
Job Duties:- Leads the design and architecture of ServiceNow solutions, ensuring they meet business requirements and are scalable, secure, and efficient
- Oversees and leads a team of onshore and offshore developers for the implementation of ServiceNow modules, including ITSM, ITOM, PM, CSM, HRSD, and others, ensuring seamless integration with existing systems
- Customizes and configures ServiceNow applications to meet specific business needs, including workflows, forms, and user interfaces
- Provides technical leadership and guidance to development teams, ensuring adherence to best practices and standards
- Collaborates with client business stakeholders, IT teams, and vendors to gather requirements and translate them into technical solutions
- Monitors and optimizes the performance of ServiceNow applications, identifying and resolving issues to ensure high availability and reliability
- Maintains comprehensive documentation of architecture, design, and implementation processes Provides training and support to end-users and IT staff to maximize the value of ServiceNow solutions
- Escalates any issues to senior management, as needed
- Provides regular status updates on implementation
- Prepares formal and informal presentations for various internal and external meetings
- Other duties as required
Supervisory Responsibilities:- Supervises the day-to-day workload of managed services team members
- Ensures teams are trained on all relevant software
- Evaluates the performance of team members and assists in the development of goals and objectives to enhance professional development
- Delivers periodic performance feedback and completes performance evaluations for teams in accordance with Firm guidance
- Acts as mentor to team members, as appropriate
Qualifications, Knowledge, Skills, and Abilities:Education- High School Diploma or GED, required
- Bachelor's degree in Computer Science or Information Technology, preferred
- Masters degree in Computer Science or Information technology, preferred
Experience- Six (6) or more years of experience in ServiceNow architecture and implementation, required
- Experience with ticketing systems and remote management tools, required
- Strong understanding of ITIL processes, preferred
- Four (4) or more years working in conjunction with off-shore teams to deliver solutions, preferred
- Experience in large complex ERP deployment, preferred
- Experience working in a consulting environment, preferred
License/Certification:- ServiceNow Certified System Administrator and Certified Implementation Specialist, preferred
- ITIL V3/V4, preferred
Software- Experience with ServiceNow modules, ITSM, ITOM, PM, HRSD, CSM, SecOps, (IRM, TPRM, BCM, etc.), preferred
- Four (4) or more years of experience in JavaScript, HTML, CSS, and ServiceNow scripting, preferred
Other Knowledge, Skills, & Abilities- Excellent communication skills, professionalism, positive attitude, and desire to learn
- Ability to effectively work both with a team and independently
- Excellent analysis and problem-solving skills
- Capacity to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details
- Capable of working well under pressure while dealing with unexpected problems in a professional manner
- Ability to work well in a cross-functional team environment preferred
- Must have excellent organizational and multi-tasking skills
Keyword: ERP, ServiceNow, ITSM, ITIL, IT Service Management, ITOM, PM, ITAM, HRSD, CSM, Integration, GRC, SECOPS
Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.
National Range: $120,000 - $180,000
Maryland Range: $120,000 - $180,000
NYC/Long Island/Westchester Range: $120,000 - $180,000
