ServiceNow Application System Analyst III - IT Service Management

Work location: THR Pavilion Corporate Offices 600 East Lamar Blvd Arlington TX 76011

Work hours: Full Time Days (Monday-Friday, 8:00am-5:00pm) for 40 hrs/week. Participation in on-call rotation for after-hours and weekend support required.

IT Service Management Department highlights:
• Opportunities to learn and grow career
• Flexible Schedule - work/life balance
• Innovative, collaborative and fast-paced environment
• Join an inclusive and supportive team

Seeking an individual with expertise in Catalog Administration, Request Management, incident templates, portal support, and Virtual Agent. Experience with AI Assist and Employee Center is preferred. The ideal candidate will bring a strong background in request management and service catalog management assisting the department in driving efficiency and improving the customer experience.

Here's What You Need
• Bachelor's Degree Computer Science, Information Technology, Business or related field (Preferred)
• 7 years of relevant work experience with no degree (Required) Or,
• 5 years or relevant experience with an Associate's degree (Required) Or,
• 3 year of relevant experience with a Bachelor's degree (Required)
• 5+ years of ServiceNow experience (Highly Preferred)
• Agent Assistant and Virtual Agent Configuration experience (Preferred)
• ServiceNow Certified System Administration certification (Highly Preferred)

What You Will Do
• Build in applications to meet user requirements for new and optimized workflows in designated applications and systems.
• Design and configure solutions within designated applications to support customer requirements, enhancements, and optimized workflows..
• Quality control of all application implementations/enhancements prior to release to customers as well as ongoing maintenance and support as required by application life cycle.
• Diagnosis of failures encountered in application software and related technologies. Participation in the resolution of problems and issues associated with installed applications and related information technologies.
• Communicates with customer, project team and vendors in a timely manner, with moderate supervision in the analysis and design of business and clinical requirements for new and optimized application and system workflows, as well as ensuring secure and stable architectures are in place.
• With moderate supervision, collaborates with internal teams, stakeholders, and vendors to analyze business and clinical requirements and design secure, stable, and optimized application workflows
• Maintains an awareness of vendor and industry developments/plans in area(s) of responsibility, communication and documentation of all relevant items and activities.

Additional perks of being a Texas Health Applications Systems Analyst
• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits.
• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
• A supportive, team environment with outstanding opportunities for growth.

Do you still have questions or concerns? Feel free to email your questions to [email protected].

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