ServiceNow Administrator
This role is responsible for day-to-day administration, configuration, and continuous improvement of ServiceNow modules (primarily ITSM), while partnering with business and technical teams to drive process efficiency and automation.
This is a
mid-level role ideal for someone who can independently manage platform tasks while contributing to larger transformation initiatives.
Key Responsibilities:Platform Administration & Support- Administer and maintain the ServiceNow platform, including user management, roles, groups, and access controls
- Configure and support core modules such as:
- Incident, Problem, Change Management (ITSM)
- Service Catalog and Request Management
- Monitor platform health, performance, and data integrity
Configuration & Development- Build and maintain:
- Workflows / Flow Designer automations
- Business rules, client scripts, UI policies
- Forms, fields, and catalog items
- Support integrations via REST/SOAP APIs with systems such as ERP, CRM, or identity management tools
- Assist in minor scripting (JavaScript) to extend platform capabilities
Process Improvement & Stakeholder Engagement- Partner with IT and business stakeholders to gather requirements and translate into ServiceNow solutions
- Identify opportunities to streamline processes and improve user experience
- Support continuous improvement initiatives and platform optimization
Release & Change Management- Participate in platform upgrades, patching, and release cycles
- Support testing, documentation, and deployment of new features
- Maintain update sets and follow governance best practices
Reporting & Analytics- Develop dashboards and reports to track:
- Incident trends
- SLA performance
- Operational metrics
- Provide insights to IT leadership on platform utilization and opportunities
Required Qualifications:- 2-5 years of ServiceNow administration experience
- Strong experience with:
- ITSM module (Incident, Change, Problem)
- Service Catalog and workflows
- Working knowledge of:
- JavaScript (client scripts, business rules)
- REST/SOAP integrations
- Experience with Flow Designer or legacy workflows
- Familiarity with Agile or ITIL-based environments
Preferred Qualifications:- ServiceNow Certified System Administrator (CSA)
- Experience with additional modules (HRSD, CSM, ITOM)
- Exposure to integration architecture (APIs, middleware)
- Experience supporting enterprise-scale ServiceNow environments
- Basic understanding of CMDB and asset management
Soft Skills:- Strong problem-solving and analytical skills
- Ability to communicate effectively with both technical and non-technical stakeholders
- Self-starter who can manage multiple priorities
- Detail-oriented with strong documentation discipline
Why Join Us:- Opportunity to be part of a growing ServiceNow platform strategy
- Exposure to enterprise integrations and digital transformation initiatives
- Collaborative environment with direct visibility into business impact
