Serviceability ExpertAs we progress with the Serviceability Transformation of our company, we're looking to onboard a Serviceability Expert to deploy our Serviceability Guidelines across the Product Lines of Business. Joining the Serviceability Excellence Chapter, they will be accountable for the deployment of the transformation within the Product Line of Business Hubs in the NAM region. Although the future focus would be on Secure Power and Cooling offers, they will initiate their onboarding supporting Power Products and Power Systems Divisions. As the team is quickly evolving, they will have to adapt to the current needs of the team as well as prepare for the future operating model. The right candidate for this challenging role will work most of the time with counterparts in North America, although part of their time will be exchanging with colleagues in Europe, India or China. If you are capable of seeing our products from a services standpoint, and our services from a product standpoint, this job may be for you.
Main Responsibilities:- Lead the deployment of the Serviceability Guidelines at Squad / Project level for Electrical / Mechanical, Digital and Circular Services
- Drive the technical and business enablement of Services through Product development
- Facilitates collaboration between Services and Product Squads
- Trains the Product LoB community on Serviceability
- Assesses offer Serviceability and provide technical / design recommendations to the Product Squads
- Identify the roadmap of projects within the Product LoB susceptible to having an impact on the Services growth ambitions
- Participate in the innovation phase of the Offer Creation projects prescribing features and specifications that will enable future services
- Drive the engagement of Services within the Product LoB projects with a growth mindset
- Influence the product design through the Service specifications implementation
- Evaluate Services stakes and revenues linked to offer development and offer optimization from the Product LoBs
- Reveal the customers' needs related to the offer serviceability and ensure the integration of these needs in the offer specifications
- Participate in the life of the Agile Squads of the Product LoBs as members of the Serviceability Excellence Chapter, representing the voice of the Services LoB
- Define and lead the preparation of the Services training for new offers, size application opportunity by geography and ensure regional implementation
- Identify early actions on withdrawal of existing offers and communicate with the Services stakeholders in the End of Commercialization of the offer
- Develop the Project Management Plan for Service deliverables, aligned with the offer launch plan
Interaction:- Product LoBs: Product Owners, Scrum Masters, Designers, Quality, and Industrialization Leaders, EcoDesign Leaders
- Services Squads: Product Owners, Marketing Managers, Scrum Masters, and especially with the NAM Services Innovation Hub
Key Metrics:- Services Business Cases ratios attached to Product Business Cases
- Serviceability index for product portfolio
Profile:- Strong knowledge and experience in Products & Services' Customer Applications
- Presentation and training skills
- High power of collaboration, influence, and assertiveness
- Technical background and field or design experience
- Strong initiative and self-motivation
- Critical thinking and problem-solving skills
- Planning and organizing
- Decision-making, renunciation management
- Ability to work cross-functionally with other departments
- Ability to multi-task and deliver high-quality results.
- Strong synthesis capabilities and analysis
- Solid background in Secure Power and / or Cooling (Technical, Industry, R&D)
- Fluent English is a must, both written and spoken
What's in it for me?- High-impact role shaping the technical direction of complex systems and solutions
- Opportunity to lead and mentor talented engineers while driving innovation
- Collaborative environment that values expertise, autonomy, and continuous learning
- Visibility across the organization with direct influence on product success
Bring your technical leadership to a team that's ready to innovate with you - apply today!
