Service Writer - FordNorris Ford Dundalk, MD
Be the first to welcome and support our customers as a Service Writer/Advisor at Norris Ford! We're looking for someone who is customer-focused, detail-oriented, and familiar with CDK as well as basic mechanical concepts. In this dynamic, fast-paced role, you'll play a key part in delivering outstanding customer experiences, assisting with shop operations, and ensuring every client receives exceptional care. Bilingual Spanish is a plus!
Compensation & Schedule- Salary plus commission; $70,000-$100,000 OTE
- Full-time, dealership-based role
- Monday-Friday with alternating Saturdays
Benefits- Medical, dental, vision, disability, and life insurance
- 401(k) with company contribution
- Paid time off + company-paid holidays
- Tuition reimbursement program
- Employee referral bonus program
- Supportive, inclusive work environment
- Reasonable accommodations provided for qualified individuals with disabilities
Responsibilities- Deliver outstanding customer service aligned with dealership standards
- Schedule service appointments; prepare accurate repair estimates
- Advise customers on manufacturer-recommended maintenance and repairs
- Accurately document repair and service orders in CDK
- Provide timely updates on repair status, estimates, and pickup times
- Build relationships that foster loyalty and repeat business
- Assist with additional tasks and responsibilities as assigned
Requirements- High school diploma or GED
- CDK experience preferred
- Strong customer service, communication, and organizational skills
- Basic understanding of automotive/mechanical systems
- Ability to multitask and work efficiently in a fast-paced environment
- Bilingual (Spanish) a plus
Work AuthorizationAll Roads Company does not provide H-1B sponsorship.
Apply Today!Take your skills to the next level in a role where your expertise and customer focused communication make a real impact.
