The Role:As a Service Technician, you'll play a critical role in delivering exceptional service and reliable door solutions to our customers. You will diagnose, troubleshoot, repair, and upgrade a variety of sliding, swinging, and rotating doors while ensuring excellent customer satisfaction.
Key Responsibilities:- Perform planned maintenance, break-fix repair, and upgrades of automated pedestrian doors at customer locations.
- Diagnose and troubleshoot issues involving electro-mechanical devices, electrical circuits, and relay logic.
- Work with aluminum frames, glazing materials, hardware, and low-voltage wiring.
- Maintain professional communication with customers, end-users, and contractors, providing exceptional service at every interaction.
- Participate in training programs and maintain AAADM certification.
- Operate power tools and perform physically demanding tasks (lifting up to 100 lbs., climbing ladders, kneeling).
- Participate in on-call rotations after certification and training.
What You Will Need:- Mechanical aptitude with experience in repairing electro-mechanical devices.
- Knowledge of basic electrical circuits and low-voltage (120v) wiring (access control systems a plus).
- Experience in glazing, storefronts, aluminum frames, and hardware (preferred).
- Valid driver's license and a good driving record.
- High commitment to safety, customer satisfaction, and teamwork.
- Ability to lift, bend, and use power tools effectively.
What We Offer:Compensation & Benefits $35-$48 per hour; the final pay rate offered to the successful candidate will depend on education, experience, skill level and other qualifications for the role
Overtime: Eligible for overtime pay in accordance with state and federal laws
Additional Compensation: Company provided vehicle for job-related travel, Uniforms and safety PPE provided
Additional Benefits: Health, dental, and vision insurance, 401(k) with company match, Paid time off and holidays
Work-Life Balance- Flexible scheduling for when life happens
- On-call responsibilities only after adequate training
Ongoing Training & Recognition- Continuous learning opportunities, including AAADM certification.
- Length of Service awards to celebrate your milestones.
Requirements:- Must meet the minimum age requirement of 21 due to job-related responsibilities.
- Must be able to successfully obtain AAADM certification within one (1) year of employmentand maintain certification as required.
