About the Position:- If you have the ability to work and get along well with people, to accept change quickly and able to work under stressful situations with a strong desire to promote growth of the service department business through superior performance and complete customer satisfaction this job may be for you.
- You will review workload and identify and address potential problems, work with customers on quotes to resolve billing conflicts, be responsible for customer and employee satisfaction and profitability.
- It will be your responsibility to ensure repairs and preps are complete, on time and on budget.
- You will manage technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to ensure the development of technicians.
Qualifications & Experience Needed:- Must have a valid driver's license, high school diploma or equivalent.
- Minimum of 3-5 years' experience in a dealer service department.
- Familiarity with all forms of shop tooling to the degree necessary to provide assistance to technicians as needed. Previous service management / supervision experience preferred.
- Knowledge of DBS system is a plus along with the ability to work in a typical, physical work environment, and the ability to use Microsoft Office software and hardware.
We offer a competitive benefits package that includes salary from $120,200 to $146,900, health benefits, vacation, sick leave, life insurance, 401(k) with profit sharing and company match. To apply for this unique position, please go to our web site at www.ncmachinery.com.
