Service SupervisorPosition OverviewAs a Service Supervisor, you'll provide direct leadership and oversight for a team of HVAC service technicians, ensuring safe, high-quality, and efficient delivery of repair, maintenance, and retrofit work for commercial clients. Reporting to the Service Manager (or equivalent), you'll coordinate scheduling, review technician performance, resolve customer concerns, support technical issues, and drive team productivity and retention while maintaining strong client relationships and compliance standards.
Duties and Responsibilities- Provide direct supervision to HVAC service technicians: review service tickets, paperwork, and work quality; offer coaching, training, and performance feedback to ensure excellence and customer satisfaction.
- Work closely with the Service Coordinator to schedule repair and maintenance calls, balancing workload and technician availability.
- Visit high-profile customers regularly to maintain relationships, ensure expectations are met, and proactively address any concerns.
- Resolve escalated customer service issues (e.g., technician performance, billing disputes) by meeting with clients, coordinating resolutions with the Service Manager, and following up to confirm satisfaction.
- Offer technical support to technicians on difficult jobs, including field assistance when needed, and serve as backup during high-demand periods.
- Conduct regular technician performance evaluations (quarterly reviews, ride-alongs, annual reviews with the Service Manager); track progress, identify training needs, and develop individual plans to build skills and competitiveness.
- Support recruitment and retention efforts: assist with interviewing prospective technicians, recommend hires, and help maintain a qualified workforce for current and expanding markets.
- Assist the Sales Department with job walks, estimating, and cost analysis for service work, including unit/system change-outs.
- Coordinate large or out-of-town jobs: set up projects, ensure correct materials/parts are ordered, perform pre-job walks, stage equipment, and review orders for accuracy.
- Champion safety: ensure all technicians follow company/project safety requirements, PPE usage, and protocols; coordinate with safety officers for site visits and inspections.
Supervisory ResponsibilitiesYes - Direct supervision of HVAC service technicians; responsible for daily guidance, performance reviews, training/mentoring, scheduling support, issue resolution, and contributing to hiring, retention, and team development efforts.
Requirements/Qualifications- Experience: 5+ years of hands-on commercial HVAC service, repair, and maintenance experience, including prior supervisory or lead technician roles; proven ability to manage technicians and resolve complex service issues.
- Education: High school diploma or GED required; trade school, apprenticeship completion, or equivalent preferred.
- Certifications/Licenses: EPA Section 608 certification (Universal preferred); valid driver's license and clean driving record required; OSHA 30-hour certification encouraged (company support provided).
- Physical Demands: Primarily field/office mix with frequent site visits; ability to lift up to 50 lbs, climb ladders/stairs, work in confined spaces or at heights, and tolerate varying weather; standard mobility for computer work and meetings.
- Work Environment/Safety: Professional office with hybrid options and active job sites; exposure to noise, dust, heights, refrigerants, electrical hazards; must strictly adhere to OSHA regulations, EPA protocols, conduct hazard identification, and wear required PPE (hard hat, safety glasses, gloves, harnesses, steel-toed boots) on sites-safety is our top priority and non-negotiable. This is a safety-sensitive position. Frequent regional travel within assigned market, on-call rotations, and flexible hours (including evenings/weekends) may be required as business needs dictate.
Required Skills- Strong supervisory and mentoring skills; ability to coach technicians, provide performance feedback, and drive team development.
- Excellent customer service, communication (verbal/written), and conflict resolution with clients and technicians.
- Technical proficiency in commercial HVAC systems, troubleshooting, and refrigerant handling (EPA-compliant).
- Organizational and multitasking abilities; proficiency with service scheduling, documentation, and reporting tools.
- Safety leadership, problem-solving, self-motivation, punctuality, and professional demeanor.
Pay Range: $75,000 - $135,000 per year
