Lead the Team. Drive Performance. Deliver Results.

Location: Londonderry, NHPay Rate: $75,000.00 - $90,000.00/year based on location, education and experience.

If you’re ready to lead a team and make an impact on performance, people, and customer satisfaction—this is your opportunity.

At Milton CAT, Service Supervisors play a critical role in driving shop operations—supporting technicians, ensuring quality work, and delivering results for our customers. This is a hands-on leadership role where you’ll manage people, processes, and performance in a fast-paced, professional shop environment.

What Makes This Opportunity Different:

Lead a Skilled Technical Team

• Manage and support a team of technicians
• Coach, develop, and grow talent
• Build a strong, team-first culture

Drive Shop Performance

• Oversee workflow, productivity, and quality
• Ensure jobs are completed efficiently and correctly
• Balance customer needs with operational priorities

Stay Close to the Work

• Work alongside technicians and service teams
• Provide guidance on diagnostics, repairs, and best practices
• Be actively involved in day-to-day operations

Work with Industry-Leading Equipment

• Caterpillar—the gold standard in heavy equipment
• A modern, well-equipped shop environment
• Support from experienced parts, service, and leadership teams

A Career You Can Build On

• Privately held, stable, and growing since 1960
• Long-tenured employees and strong leadership support
• Opportunities for advancement within service leadership

What You’ll Do

As a Service Supervisor, you’ll lead shop operations and ensure safe, high-quality, and efficient service delivery:

• Supervise and support a team of service technicians
• Assign and monitor work to ensure productivity and quality goals are met
• Coach and develop technicians through training, feedback, and performance management
• Ensure adherence to safety policies and procedures
• Coordinate workflow with service advisors, parts, and management
• Monitor job progress, timelines, and customer expectations
• Support troubleshooting and technical guidance when needed
• Maintain accurate service documentation and reporting
• Address customer concerns and ensure a high level of satisfaction
• Promote a positive, professional, and team-oriented work environment

What You Bring

• Experience in heavy equipment service, preferably in a shop environment
• Prior leadership, supervisory, or lead technician experience
• Strong technical knowledge of engines, hydraulics, and machine systems
• Proven ability to manage and develop people
• Strong organizational and problem-solving skills
• Ability to balance multiple priorities in a fast-paced environment
• Excellent communication and leadership skills
• Proficiency with computer systems and service software

What You Get

Competitive Compensation

• Competitive salary based on experience
• Performance-based opportunities

Comprehensive Benefits

• Medical, dental, and vision insurance
• Paid time off + paid holidays
• 401(k) with competitive retirement options
• Life & disability insurance

Career Growth & Leadership Development

• Opportunities to grow within service and operations leadership
• Ongoing training and development
• Exposure to broader business operations

Additional Perks

• Employee referral bonuses
• Safety and wellness programs
• Stable, growing organization

Who Thrives Here

• Leaders who enjoy developing people and building strong teams
• Technicians ready to step into leadership roles
• Problem-solvers who can balance people, process, and performance
• Individuals who take pride in delivering high-quality work
• Professionals looking for a long-term leadership career

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.