Requisition Number: 233532

Job Description

The Service Supervisor - Fire Advanced Services is responsible for the training and development of a high performing group of Fire Service Technicians and the retention, satisfaction, and growth of their route team's customers through excellent service execution. Responsible for overseeing effective operation of the Fire Advanced (sprinkler or alarm) service team. Involved in hiring, developing and leading fire service technicians toward current company directives. This involves a high level of partner engagement while minimizing turnover. It also includes managing and upholding company policies and procedures, promoting and sustaining a culture of safety. Ensure technicians are following all standard operating procedures and all receive proper licensing and/or certifications.

Key Responsibilities Include:

• Initiates, administers and ensures completion of all FST training programs and requirements - from the Training Guideline through peak performance.
• Evaluates the performance of FSTs through ongoing, regular route ride evaluations. Trains and coaches FSTs to achieve high performance in all service related KPI's including growth, retention, customer service, and profitability, etc.
• Maintains a fully staffed team of talented, diverse partners and ensures customer satisfaction and business objectives are achieved.
• Creates and maintains a winning environment positioning partners and the organization for long term success.
• Executes all customer service-related requirements - route execution, operational efficiency, customer request management, etc - ensuring customer service expectations and quality standards are exceeded.
• Creates, promotes, and sustains a culture of world class safety. Ensures service department operates in compliance with internal corporate audit requirements, policies, and regulations.

Skills/Qualifications

Required:
• High School diploma or GED required.
• NICET Certified
• 2-3 years customer service, sales, management, and/or business-related experience. Equivalent education or training can substitute for experience.

Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee-partners enjoy:
• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Compensation
A reasonable estimate of base salary for this role ranges between $78,200.00 - $100,050.00/Year. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organization needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decision are dependent on the facts and circumstances of each decision.

Job Category: Service
Organization: Fire
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift