We're hiring a
Service Superintendent to plan, manage, and execute a variety of projects and work within occupied high-end residences. Dowbuilt service superintendents have the eye of a craftsman, the foresight and communication of a project manager, and problem-solving skills to deliver outstanding results while demonstrating our value and commitment to our clients. This position is based onsite in Palm Beach, FL; candidates must be reasonably located as relocation or long-distance commuting will not be supported for this role.
WHAT YOU'LL DOAs a service superintendent, you'll be responsible for:
- Developing and maintaining long term relationships with assigned service clients; serving as the primary contact and Dowbuilt representative for all client requests
- Preparing for and planning site meetings with clients as necessary
- Collaborating with clients, designers, architects, subcontractors, household staff, and Dowbuilt employees to develop scope of work for service projects
- Serving as a subject-matter expert and primary point of contact for all client inquiries and requests
- Creating and managing weekly schedule; maintaining a current calendar and identifying personal schedule gaps in advance
- Proactively maintaining service lists for each client to ensure sufficient work for yourself and, at times, a Service Foreman
- Assisting clients and subs in developing scopes of work
- Communicating all scope and schedule details and changes to client and Service Manager regularly; confirming that all work is complete and satisfactory within established scope
- Ensuring that all promised deadlines are met, that changing scopes and deadlines are identified early and that new costs and deadlines are communicated to the team and client
- Assisting Service Manager with estimates by providing expected labor, subcontractor, and material requirements associated with scopes of work; managing labor and resources to estimate
- Submitting material purchases with appropriate job numbers and assist with invoice approvals as required
- Maintaining a safe, secure, clean and organized work site; ensure all tools and equipment are removed each day; maintaining security and privacy of client properties and information at all times
- Performing, managing, and being responsible for all work being done to the highest standard of workmanship
- Assisting Service Manager to establish, coordinate, and facilitate Maintenance Programs for new and existing clients; performing routine preventative maintenance and ensuring that our clients' homes run smoothly; proactively identifying areas in need of repair; inspecting and diagnosing problems as needed
- Supervising subcontractors to ensure safe operations, work quality, schedule, and cost; maximizing subcontractor and crew productivity; managing subcontractor performance and behavior on site
- Ensuring job-site safety procedures are in place and strictly administered; conducting safety meetings with subcontractors and service foremen
- Preparing daily Field Reports with hours, providing a recap of the service work that was performed
- Identifying and communicating potential leads and opportunities to Service Director
- Establishing and cultivating professional and personal contacts in the building industry
- Cleaning and maintaining company service vehicle
WHAT YOU NEED TO SUCCEEDTo be successful as a Dowbuilt service superintendent, you'll need:
- At least 7 years of residential construction experience - high-end preferred
- OSHA 10 and CPR / First Aid certifications; a focus on safety and security
- Working knowledge of:
- All phases of carpentry
- Building codes, inspections and permit requirements
- Operation and basic troubleshooting of home mechanical, electrical and plumbing systems
- Fine finish care and maintenance practices
- Microsoft Office Suite (Word, Excel, Outlook, etc.), web-based applications (i.e., Smartsheet, Insightly, ShareFile, Slack, etc.) and/or Bluebeam / Adobe Acrobat
- Professional and succinct communication skills
- The ability to listen actively, follow instructions, take notes, ask for help, and suggest solutions
- The drive to learn, develop skills, and share knowledge with others
- The ability to collaborate and problem solve with others
- Composure when stressed or facing difficult objectives
- Confidentiality of client and company proprietary information
- Professional demeanor and appearance
- U.S. work authorization
- This position is based onsite in Palm Beach, FL; candidates must be reasonably located as relocation or long-distance commuting will not be supported for this role.
WHAT WE OFFERWe are a fun, easygoing bunch of professionals who take a lot of pride in the work we do. We acknowledge the contributions and talents of our team members by providing benefits that support you at work and in life:
- Competitive pay commensurate with skills and experience
- 100% paid Medical, Dental, Vision, short-term disability and $50k in basic life insurance for full-time employees - 1st of the month following DOH
- 35% Medical and 30% Dental + Vision coverage for eligible dependents
- 401(k) retirement savings plan with 3% employer safe harbor contribution
- 8 paid holidays each year, no waiting period
- Paid Time-Off (PTO) - 2.31 hours per week to start (120 hours annually) with an increase to this accrual each January with years of service up to max 192 hours/24 days annually
- Mentorship and career development opportunities
- Annual discretionary bonus
