Service Readiness Program Manager

Medix

$110K — $130K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of hands-on Power BI development experience
  • Expertise in report/dashboard design and data modeling
  • Proven experience with Microsoft Dynamics (365 CE, F&O, or Business Central) data sources
  • Strong DAX, Power Query (M), and data modeling skills
  • Experience with Power BI Service administration including RLS and deployment pipelines
  • Solid SQL skills; capable of independent query writing and troubleshooting
  • Proven analytical skills to interpret business needs into reporting solutions.

Responsibilities

  • Partner with business stakeholders to gather and prioritize reporting requirements
  • Audit existing Power BI reports to identify issues and improvement opportunities
  • Design, build, and maintain custom Power BI reports from Dynamics data sources
  • Develop and optimize data models and DAX measures for performance
  • Oversee the report lifecycle from requirements to post-release support
  • Establish report design standards and governance practices
  • Manage Power BI Service administration tasks, including security and scheduling
  • Troubleshoot data issues and work with technical teams for solutions
  • Provide training and support to promote self-service reporting.

Benefits

  • Collaborative work environment with direct stakeholder interaction
  • Opportunities for professional growth and skill development
  • Autonomy in developing solutions and leading projects
  • Focus on enhancing existing reports rather than just new builds
  • Potential for expanding responsibilities in Power BI Service administration.
Full Job Description
Job Description - add details here

We are looking for a hands-on Power BI Developer to own and evolve our Power BI reporting environment, which sits on top of Microsoft Dynamics. This role is highly collaborative, requiring someone who can sit directly with business stakeholders, understand their reporting needs, review and rationalize existing reports, and build custom, production-grade Power BI solutions from the ground up. This is not a hand-off role - the ideal candidate writes their own DAX, builds their own data models, and designs their own visuals, while also being a confident communicator who can translate business requirements into technical solutions and explain technical trade-offs back to non-technical stakeholders.

Key Responsibilities
Partner directly with business stakeholders to gather, clarify, and prioritize reporting requirements - running working sessions rather than relying solely on written specs.
Audit and assess the existing Power BI report portfolio to identify redundancies, performance issues, data quality gaps, and opportunities for consolidation or improvement.
Design, build, and maintain custom Power BI reports and dashboards sourced from Microsoft Dynamics (e.g., Dynamics 365 CE/F&O) and related data sources.
Develop and optimize data models, DAX measures, calculated columns, and Power Query (M) transformations for performance and maintainability.
Own the end-to-end report lifecycle: requirements, data modeling, visualization design, testing, deployment, and post-release support.
Establish and enforce report design standards, naming conventions, and governance practices across the Power BI environment.
Manage Power BI Service administration tasks including workspace organization, dataset refresh scheduling, row-level security (RLS), and gateway configuration for Dynamics data sources.
Troubleshoot data discrepancies, refresh failures, and performance bottlenecks, working closely with Dynamics functional/technical teams as needed.
Provide training, documentation, and ongoing support to business users to promote self-service reporting adoption.
Communicate project status, risks, and recommendations clearly to both technical and business audiences.

Required Skills/Experience
5+ years of hands-on Power BI development experience, including report/dashboard design, data modeling, and DAX.
Proven experience building Power BI reports on top of Microsoft Dynamics (365 CE, F&O, or Business Central) data sources.
Strong command of DAX, Power Query (M), and Power BI data modeling best practices (star schema, relationships, aggregations).
Experience with Power BI Service administration - workspaces, gateways, scheduled refresh, RLS, and deployment pipelines.
Solid understanding of SQL and relational databases; ability to write and troubleshoot queries independently.
Strong analytical skills with the ability to interpret business processes and translate them into meaningful reporting solutions.
Excellent verbal and written communication skills; comfortable leading requirement-gathering sessions directly with business users and leadership.
Demonstrated ability to review, critique, and improve existing reports rather than only building net-new ones.
Strong ownership mentality - able to work independently with minimal hand-holding while keeping stakeholders informed.

Preferred Qualifications
Experience with Dynamics data export options such as Dataverse, Azure Synapse Link, or Data Export Service.
Familiarity with Azure data services (Data Factory, Synapse, Azure SQL) supporting Power BI on Dynamics.
Experience with Power BI Premium capacity management and deployment pipelines.
Microsoft certifications such as PL-300 (Power BI Data Analyst) or Dynamics-related credentials.
Experience in a consulting or client-facing services environment.

Skills and Requirements - add details here

Required Skills/Experience
5+ years of hands-on Power BI development experience, including report/dashboard design, data modeling, and DAX.
Proven experience building Power BI reports on top of Microsoft Dynamics (365 CE, F&O, or Business Central) data sources.
Strong command of DAX, Power Query (M), and Power BI data modeling best practices (star schema, relationships, aggregations).
Experience with Power BI Service administration - workspaces, gateways, scheduled refresh, RLS, and deployment pipelines.
Solid understanding of SQL and relational databases; ability to write and troubleshoot queries independently.
Strong analytical skills with the ability to interpret business processes and translate them into meaningful reporting solutions.
Excellent verbal and written communication skills; comfortable leading requirement-gathering sessions directly with business users and leadership.
Demonstrated ability to review, critique, and improve existing reports rather than only building net-new ones.
Strong ownership mentality - able to work independently with minimal hand-holding while keeping stakeholders informed.

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