Job Title: Service & Quality Advisor II
Duration: 12 months assignment
Schedule: 5/40 - Onsite
Location:Spring, TX
Key Responsibilities:Incident Communication: - Communicate product quality incidents and events in line with notification guidelines.
Improvement Opportunities: - Proactively identify and develop improvement opportunities related to service and quality.
Service & Quality Enablement: - Develop, implement, and maintain effective service and quality processes and tools to support global supply chain operations.
- Drive continuous improvement initiatives aimed at enhancing customer satisfaction KPIs.
- Champion change initiatives and support effective communication and engagement across global teams.
Performance Stewardship & Dashboard Management: - Support oversight of quality performance and consistent stewardship and interpretation of service and quality KPIs.
- Support identification of best practices in stewardship processes across teams.
- Maintain the supply chain KPI dashboard, ensuring accuracy, relevance, and accessibility for users.
Leadership & Governance: - Lead business process improvement council activities to support alignment with corporate goals and delivery of key initiatives.
- Lead the global quality community of practice network to facilitate knowledge sharing, alignment, and operationalisation of initiatives.
Must-Have Skills: - 5+ years of relevant experience.
- Bachelor's degree.
- Strong expertise in quality and KPI management related to supply chain.
- Solid understanding of Quality Management Systems (QMS) and the strategic purpose of customer satisfaction KPIs.
- Experience driving process management and continuous improvement initiatives.
- Ability to collaborate effectively across diverse, cross-functional global teams.
- Strong communication and interpersonal skills.
- Proficiency with PowerBI, Microsoft tools, and SAP.
- Ability to support dashboard management, data accuracy, KPI stewardship, and performance interpretation.
- Affinity for operational efficiency and the ability to learn supply chain capabilities quickly.
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