We are seeking a Service Product Manager. This position will be located in Raleigh NC. We're seeking a proactive, collaborative individual with a strong technical background and a passion for service excellence to join our team. In this critical role, you'll define and optimize service offerings and spare parts strategy for our innovative high-power EV chargers. You'll be the vital link between our cutting-edge R&D and operational service delivery. Your work will directly enhance customer satisfaction and contribute to Heliox's long-term success.
You'll make a difference with: - Defining Service Offerings: Define comprehensive service offerings for current and future EV charger models, meeting market, and customer needs based on internal targets.
- Define and implement the market research strategy.
- Strategic Spare Parts Management: Lead the spare parts strategy across the entire product lifecycle, from design to end-of-life. This involves:
- Working with R&D to identify and validate critical spare parts.
- Creating and maintaining detailed spare parts sales books, aligned with Heliox's revenue and margin targets.
- Contributing to pricing strategies for service offerings and spare parts.
- Collaborating with Procurement and Supply Chain on stocking and inventory to ensure parts availability.
- Perform quarterly review of spare part management and sales and present parts performance to management/leadership.
- Cross-Functional Collaboration: Act as a key liaison, translating technical requirements and customer feedback across R&D, Service Engineering, Customer Service, Procurement and Sales.
You'll win us over by having the following qualifications: Basic Qualifications:
- Bachelor's degree in engineering OR 5+ years of equivalent work experience in a similar role as Product Manager.
- 3+ years of experience with the following:
- Strong organization, communication, presentation skills including articulating complex technical information to diverse audiences and translating customer needs into actionable insights.
- Proactive identification of service challenges and developing effective solutions.
- Ability to manage multiple deadlines across varying workload.
- Able to work in a developing, fast-moving environment with the ability to build strong relationships with cross-functional teams.
- Proficiency in SAP or similar ERP systems.
- Proficiency in Excel, Word, PowerPoint, and CRM tools.
- Ability to travel 10-20% as needed.
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Preferred Qualifications:
- General knowledge of high-power EV chargers or other complex power electronic equipment.
- Experience defining product/service offerings and managing their lifecycle.
- Experience contributing to pricing strategies for service-related products.
- Familiarity with spare parts management and supply chain collaboration.
- PMP Certification.
You'll Benefit FromSiemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is 74,970 - 128,520 annually with a target incentive of 10% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
