Company:Finning Canada
Number of Openings:1
Worker Type:Permanent
Position Overview:Location: Fort McKay, AB
Shift: 7 Days On / 7 Days Off
Permanent Full-Time
Job Description:What You'll DoCustomer & Project Management- Serve as the primary point of contact for customers throughout the repair and rebuild process.
- Gather customer requirements and establish detailed scopes of work.
- Prepare accurate estimates and quotations for repairs and maintenance activities.
- Communicate timelines, project updates, and repair status to customers.
- Manage service and warranty-related requests from initiation to completion.
- Resolve customer concerns and identify practical solutions to keep projects on track.
- Monitor project scope, schedules, budgets, and deliverables.
Service Planning & Coordination- Develop detailed work plans, repair milestones, and resource requirements.
- Review machine history, warranty information, service records, and technical documentation to support repair planning.
- Coordinate with service supervisors, technicians, parts teams, and other stakeholders to ensure successful execution of work.
- Participate in pre-job, mid-job, and post-job reviews.
- Track repair progress and proactively address issues that may impact timelines or performance.
- Communicate backlog, priorities, and project status to internal and external stakeholders.
- Support continuous improvement efforts by identifying lessons learned and opportunities for enhanced service delivery.
Collaboration- Work closely with Service, Product Support, Sales, Parts, Warranty, and Administrative teams.
- Act as the voice of the customer throughout the repair process.
- Build strong working relationships across Finning's network to support efficient movement of equipment and components.
What We're Looking ForRequired Qualifications- 5+ years of experience in equipment service, repair, parts, warranty, maintenance planning, or related industries.
- Strong mechanical aptitude and understanding of heavy equipment repair processes.
- Experience developing estimates, quotations, and service plans.
- Proven ability to manage multiple projects and priorities simultaneously.
- Excellent communication, problem-solving, and organizational skills.
- Strong computer skills, including Microsoft Office and business management software.
Preferred Qualifications- Experience working with Caterpillar equipment, engines, and components.
- Previous experience in mining, heavy equipment, construction, or industrial maintenance environments.
- Blue Seal Certification considered an asset.
- Project Management (PMP) training or certification considered an asset.
- Experience with Salesforce or similar customer relationship management systems.
What Will Make You Successful- Strong customer focus and relationship-building skills.
- Ability to manage complex repair projects from start to finish.
- Sound business and financial acumen.
- Confidence working with multiple stakeholders in a fast-paced environment.
- A proactive, solutions-oriented approach with a commitment to service excellence.
Why Join Finning?- Industry-leading Caterpillar dealer with a strong reputation in the mining and heavy equipment sectors.
- Opportunity to work on large-scale equipment repair and rebuild projects.
- Competitive compensation and benefits package.
- Supportive team environment focused on safety, collaboration, and career development.
- Consistent 7x7 rotational schedule, providing excellent work-life balance.
If you're a mechanically minded professional who enjoys customer interaction, planning complex repair projects, and delivering exceptional service, we'd love to hear from you. Apply today and help keep our customers moving forward.
