Service Operations Specialist, Factory Assembled Enclosures

The Digital Power organization is looking for a Service Specialist to support the manufacturing and logistics team, otherwise known as Factory Assembled Enclosures (FAE), in data/program coordination task requirements.

What will you do?

Order Processing that includes the following actions:

• Order Processing. This includes updating Progress Points.
• Send Submittal Approval Request of design draft and processing.
• Processing Submittal Approvals received.
• Will evaluate customer enclosure orders for validity and will communicate with sales and customers for clarification and finalize all details associated with custom orders.
• Respond to email requests through acknowledgement. Answers requests for delivery commitments from Field Office representatives, account managers, project managers and other stakeholders for each prospective order as needed.
• Process packing slips and ensure correct shipping addresses are in SAP/S4.
• Update ESPS with notes - detail should be able to give the complete story on order progression.
• Track and report Expedite requests per process.
• Direct new inquiries/questions to the correct contact within the team.
• Manage EMK kits orders. Ensure parts are ordered and stocked. Provide a weekly report on orders status.
• Manage backlog in ESPS & Update dates in SAP/S4.
• Aid in expediting order requests, preordering raw materials to reduce lead time and working with DE for drawings.
• Will be the Operations Liaison to the Design Engineering group.
• Will work with Planning Team to communicate the production schedule of custom enclosures at 3rd party production facilities.
• Communicates and expedites with our Order Services Department regarding component shortages.

What skills and capabilities will make you successful?

• Candidate will need 5+ years' experience in high paced manufacturing/warehouse environment (previous SE experience is a plus).
• Management and lean manufacturing experience is preferred but not a requirement.
• Continual improvement process experience.
• Strong communication and organizational skills.
• Familiarity with ERP and costing systems.
• Intermediate to strong MS Excel skills for data analysis.
• Ability to work hybrid work schedule with the requirement to work onsite in Smyrna, TN weekly during regular business hours.
• Ability to lift heavy items (35 lbs) as required and perform other physical work.
• Must be capable of working independently using initiative and problems solving skills.
• Order, maintain, organize, and issue inventory of approved supplies and company equipment.
• Ability to positively interact with internal stakeholders in a sometimes-stressful environment.
• Proactive and innovative thinking to resolve complicated problems.
• Openness to frequent process changes and an ability to deal with ambiguity.
• Ability to handle multiple competing priorities.
• Very strong verbal and written skills.
• Successfully demonstrate an ability to manage time, meet deadlines and stay highly organized.
• Follows established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, environmental, and/or infection control standards.
• Ensure proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices.
• Establishes and maintains a safe and healthy working environment in accordance with OSHA requirements.

What's in it for me?

• Opportunity to coordinate meaningful projects that directly impact customer satisfaction
• Exposure to contract management, audits, and strategic planning from day one
• Supportive team culture that invests in your professional development
• Clear career pathways within our growing project and services delivery function

Ready to launch your project planning career with us? Apply now!

For this U.S. based position, the expected pay range is USD 68,000 - USD 102,000 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.