RDO Equipment Co.

Service Operations Manager

RDO Equipment Co. • $85K — $115K *
Fort Worth, TX 76137In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Leadership experience managing and mentoring teams.
  • Customer-focused mindset for building strong relationships.
  • Tech-savvy with a willingness to learn new systems.
  • Relevant industry experience preferred but not necessary.
  • Valid work authorization to work in the U.S. without sponsorship.

Responsibilities

  • Lead service operations to ensure efficiency and profitability.
  • Develop leaders by coaching Service Managers to enhance performance.
  • Manage workflow using scheduling and operational tools effectively.
  • Strengthen customer relationships by ensuring satisfaction and trust.
  • Champion safety and foster an accountable work culture.

Benefits

  • Comprehensive benefits package supporting your well-being.
  • Open-door policy encouraging collaboration and support.
  • Tight-knit team culture with annual social events.
  • Safe working environment with a focus on safety protocols.
  • Community engagement initiatives providing volunteer opportunities.
Full Job Description
As a Service Operations Manager, you'll lead high-performing service teams, strengthen customer relationships, and drive the systems and processes behind day-to-day success. If you're energized by leadership, accountability, and making a real impact, this role puts you right at the center of it. Don't wait-apply today.

What's In It For You:

  • $85,000-$115,000 / year
  • 32% bonus potential
  • Competitive compensation to reflect your experience, leadership, and industry expertise.

  • A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.

  • A company that lives by its core values: they're not just words on a wall - they're how we work, grow, and lead. Click here to learn more.


What You Will Do:

  • Lead service operations: Oversee all aspects of service department operations to ensure efficiency, profitability, and alignment with company benchmarks.

  • Develop leaders: Coach and support Service Managers to drive performance and growth.

  • Manage workflow and results: Ensure effective use of scheduling, work orders, and operational tools to meet workflow and financial goals.

  • Strengthen customer relationships: Proactively meet with customers to ensure satisfaction, build trust, and support business growth.

  • Champion safety and culture: Lead safety efforts and foster an engaged, accountable work environment aligned with company values.

  • For a complete list of duties and responsibilities, view the full job description here.


What You Will Need:

  • Leadership experience: Comfort leading leaders, supporting teams, and holding people accountable.

  • Customer-focused mindset: A commitment to delivering a strong customer experience and building trusted relationships.

  • Tech-savvy: Confidence using computers and systems, with the ability to learn new tools quickly.

  • Industry experience: Familiarity with our industry is a plus but not required-we'll support your learning.

  • Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.


Why You'll Love It Here:

  • Open-door policy: We don't like to carry titles around with us. All store leaders strive to lead by serving and supporting team members.
  • Tight-knit team: Everybody supports one another in Fort Worth. We provide meals for our team, go to an annual Ranger game with all-you-can-eat access and have Holiday parties.
  • Safe environment: We have a mandatory safety meeting every morning. We have an "If you see something, say something" mindset and set the expectation that we will never cheat on safety and never go cheap on safety.
  • Very tenured: Our team in Fort Worth is very experienced. Veteran team members are always happy to help newer people grow.
  • Community engagement: We sponsor golf tournaments and other events, including the Halo for Freedom Warrior Foundation, as we have many veterans. There are always volunteer opportunities. Our team unloads for the Fort Worth stock show rodeo, which provides an opportunity for kids to come and build projects.
  • Goal-oriented team: We love to achieve our goals and celebrate these accomplishments together.


About RDO Equipment Co.

RDO Equipment Co. is a family-owned company founded in 1968 that sells and supports agriculture, construction, environmental, irrigation, positioning, and surveying equipment from manufacturers including John Deere, Vermeer, and Topcon. The company has more than 75 locations across the United States, Europe, and Russia. RDO Equipment Co. also offers equipment rental, parts, and service, and has a division that specializes in pre-owned equipment. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact, including using solar power at some of its locations.
Learn more about RDO Equipment Co.
Size
5,200 employees
Industry
Manufacturing & Automotive
Net Income
$50 million
5 Year Trend
+5%
Revenue
$2.3 billion
NASDAQ
RDO
* Ladders Estimates

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