Xylem Inc

Service Manager

Xylem Inc • $100K — $125K *
Shakopee, MN 55379In-Person
Technical Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree preferred or equivalent military/industry experience.
  • 5-7 years of technical work experience or 3 years of relevant industry experience.
  • 3 years of leadership or management experience required.
  • Clean driving record necessary.
  • Ability to obtain all required customer clearances (TWIC, DISA, etc.).
  • Proficiency in business software like Microsoft Office and Oracle/SAP.

Responsibilities

  • Create and maintain a safe working environment and culture.
  • Define and drive proactive customer and employee management.
  • Demonstrate a high-impact culture focusing on innovation and accountability.
  • Respond quickly to customer issues and manage operational strategies.
  • Make autonomous decisions impacting operational outcomes.
  • Ensure financial goals align with cost/revenue management.
  • Provide direction to commercial teams for service center objectives.

Benefits

  • Medical, Dental, and Vision plans.
  • 401(k) with company contribution.
  • Paid time off and paid parental leave.
  • Tuition reimbursement for professional development.
Full Job Description
The Service Manager for high-purity water treatment, deionized water, reverse osmosis, and filtration systems is responsible for providing tactical and strategic leadership to field service professionals across a large site and/or multiple locations. This role oversees talent acquisition, retention, employee engagement, performance management, and professional development to ensure operational excellence and high-quality service delivery.

This role is responsible for establishing departmental budgets, managing operating expenses, and leading workforce planning initiatives. The position also addresses and resolves employee relations matters while translating customer requirements into actionable workforce plans and operational objectives.

The role provides onsite visibility into key performance indicators (KPIs) and operational metrics, while delivering data-driven insights and recommendations to management. Demonstrating second-level leadership capabilities, the position effectively applies technical and operational expertise and leverages regional resources in partnership with key stakeholders to drive successful customer and business outcomes.

Additionally, this role ensures product, system, and water quality standards are consistently maintained and is responsible for monitoring and managing appropriate inventory levels across complex and/or multiple sites. 7 direct reports

CORE RESPONSIBILITIES:
  • Create and maintain safe working environment and culture within the organization
  • Defines and drives (proactive) customer management, employee management, safety management, interpersonal relationship and leadership skills
  • Demonstrates high impact culture through innovation, accountability and empowerment
  • Is agile in responding quickly to customer issues
  • Operational and strategic management
  • Autonomy to make decisions that impact divisional and cross-functional / commercial span of control
  • Ensures cost/revenue support the financial goals of the P&L
  • Provides proactive direction to commercial teams to ensure service center objectives are achieved
  • May provide direct supervisor to sales and other commercial colleagues
  • Demonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovation

Travel Requirements:
  • Some travel required
  • 20%-80% travel depending on division & location (overnight stays, away from home)

Driving Requirements:
  • Driver Application for Employment
  • Motor Vehicle Report (MVR)

Forms:
  • Driver Disclosure and Release
  • Employee Applicant Drug and Alcohol Statement o FMCSA Certificate of Awareness
  • Driver Certificate of Violations


QUALIFICATIONS:
Education Requirements:
  • Bachelor's degree preferred; or equivalent military experience; or applicable industry equivalent experience in lieu of degree

Experience Requirements:
  • Ability to obtain all required customer clearances (TWIC, DISA, etc.)
  • Industrial or commercial process water experience required
  • Clean driving record
  • 5 to 7 years of technical work experience or 3 years of industry specific experience
  • Combined with 3 years of leadership/management experience

Skill Requirements:
  • Proficiency with computers and business software, such as Microsoft Office, Skype, Oracle/SAP, cloud-based solutions
  • People management
  • Ability to communicate up/down/across
  • Ability to lead and motivate teams
  • Demonstrates critical thinking and complex troubleshooting in order to guide and advise team members and customers
  • Ability to defuse situations at a customer or internal issue.


Salary: The estimated salary range for this position is $100,000 to $125,000 plus an annual bonus and company assigned vehicle. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Xylem does not provide visa sponsorship for this position

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About Xylem Inc

Xylem is a water technology company that designs and manufactures innovative solutions to meet the world's water needs. They provide water and wastewater applications with a broad portfolio of products and services that address the full cycle of water, from collection, distribution and use to the return of water to the environment. Xylem operates in more than 150 countries and has a workforce of over 17,000 employees. The company was spun off from ITT Corporation in 2011 and is headquartered in Rye Brook, New York.
Learn more about Xylem Inc
Size
17,300 employees
Market Cap
$19.9 billion
Industry
Energy & Utilities
Net Income
$254 million
5 Year Trend
+6.6%
Revenue
$4.8 billion
NASDAQ
XYL
* Ladders Estimates

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