Service manager

Terapro

$75K — $90K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High school diploma or relevant training
  • Experience in the heavy equipment or automotive sector
  • Proven personnel management skills
  • Proficient computer skills
  • Ability to manage multiple tasks simultaneously
  • Bilingual in English and French

Responsibilities

  • Manage and plan workshop workloads
  • Oversee technician schedules and ensure health and safety compliance
  • Handle invoices, payments, and deliveries for the department
  • Collaborate closely with parts and sales teams
  • Provide responsive customer service

Benefits

  • Defined contribution pension plan
  • Group insurance including life and disability coverage
  • 2 sick leave days and 3 personal days annually
  • Work clothing allowance
  • Opportunities for learning and development
Full Job Description
For our branch located in Waterloo (Ontario) we are looking for a service manager.

Salary : 75 000 to 90 000$/year

Terapro benefits
  • Defined contribution pension plan;
  • Advantageous group insurance (life, short and long term disability, medication);
  • 2 days of sick leave and 3 days for personal reasons;
  • Work clothing allowance available;
  • Learning and development opportunities.
The service manager (heavy equipment) ensures optimum management of the workshop and staff, while coordinating departmental activities and working closely with the parts and sales departments to provide exceptional customer service.
Responsibilities
  • Manage and plan workloads, open and close purchase orders;
  • Manage workshop technicians: schedules, health and safety compliance, development and training;
  • Coordinate the section's administration: invoicing, payments, deliveries;
  • Work closely with the parts and sales departments;
  • Respond to and service customers.


Profile

  • High school diploma or related training;
  • Proven experience in the heavy equipment or automotive sector or related field;
  • Experience in personnel management;
  • Computer skills;
  • Favors cohesion and mobilization, good ability to carry out several activities simultaneously;
  • Bilingual English and French to deal with English-French speaking customers.

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