Job Type
Full-time
Description
**This is a general application for Service Manager openings across Swickard's Thousand Oaks area dealerships. There is no specific position available at this time. Qualified candidates will be contacted as opportunities arise.**
Thousand Oaks, CA | Ventura County | Service Manager | Fixed ops | Hospitality | Service leadership | Mercedes-Benz | Lexus | Land Rover | Chevrolet | Buick | GMC | Cadillac | Acura | Honda | Southern California | Veterans encouraged to apply | $100,000 - $200,000/yr OTE
IS THIS YOU?
• You're a proven Service Manager with 3+ years of fixed ops leadership - you own your department's CSI, absorption, efficiency, and team development with discipline and genuine care for the people you lead
• You build service teams that perform consistently - not through pressure, but through clear standards, coaching, and a hospitality-first culture that guests feel every time they pull onto the drive
• You're open to what's next and want to be in conversation with a growing Southern California automotive group before a specific opportunity arises
WHAT YOU'LL DO
• Lead the full service department operation - managing technicians, service advisors, and support staff to deliver consistent quality, efficiency, and guest satisfaction
• Own key fixed ops metrics - CSI, absorption, effective labor rate, technician productivity, hours per RO, and warranty compliance
• Develop and hold accountable a service team that operates with discipline, professionalism, and genuine hospitality at every guest touchpoint
• Drive service department revenue and profitability - through training, process discipline, and a service advisor team that identifies and presents maintenance recommendations accurately and honestly
• Partner with parts to ensure inventory alignment supports service throughput and minimizes delays
• Manage staffing, scheduling, and technician development - recruiting, onboarding, and retaining the talent that keeps the department performing
• Maintain OEM certification compliance, warranty administration standards, and manufacturer relationship requirements
• Resolve guest escalations with composure and a hospitality-first approach
WHAT WE'RE LOOKING FOR
• 3+ years of Service Manager experience at a franchised dealership - required
• Luxury, import, or domestic brand experience all valued - Mercedes-Benz, Lexus, Land Rover, Acura, Honda, Chevrolet, GMC, or similar backgrounds welcome across our Thousand Oaks portfolio
• Demonstrated CSI and absorption performance - you know what good looks like and you've delivered it
• A people-first leadership approach - you develop your advisors and technicians, not just manage around them
• Strong operational discipline - scheduling, workflow, documentation, and warranty compliance are all running cleanly under your watch
• Reynolds & Reynolds or CDK experience preferred
• Clear communicator who builds trust with guests, technicians, advisors, and dealership leadership equally
• Valid driver's license with a clean driving record
WHAT WE OFFER
• OTE of $100,000 - $200,000/yr - specific to each store and opening
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Career growth - strong Service Managers at Swickard grow into fixed ops director and multi-store operational leadership roles
• Employee vehicle purchase and service discounts
• The backing of a growing, hospitality-led automotive group with a strong Southern California presence
This isn't a posting for a role that's open today - it's an invitation to connect. Swickard operates multiple dealerships across the Thousand Oaks area and we proactively build relationships with Service Manager-caliber leaders so that when an opening arises, we're ready to move. If you're open to a conversation about what's possible in Thousand Oaks with Swickard - we'd like to hear from you.
Salary Description
$100,000 - $200,000 per year
