Job Type

Full-time

Description

Palo Alto, CA | Mercedes-Benz | Premium luxury brand | Service Manager | Fixed Ops | Veterans encouraged to apply | $100,000 - $150,000+ annually

At Mercedes-Benz of Palo Alto, we serve one of the most discerning luxury markets in the country. Silicon Valley guests are time-conscious, brand-loyal, and hold every interaction to a high standard. The Service Manager is the person who ensures the service department meets that standard - consistently, every day.

WHAT YOU'LL DO
• Lead and develop a high-performing service team - advisors, technicians, and support staff - setting the standard for excellence, accountability, and hospitality
• Drive service department performance across all key metrics: CSI, absorption, effective labor rate, technician efficiency, and hours per RO
• Build and maintain a guest-first service culture where every interaction reflects Mercedes-Benz brand standards and Swickard's HEART values
• Oversee daily service operations - managing workflow, capacity, scheduling, and throughput to maximize efficiency without sacrificing quality
• Partner with the fixed ops director, parts manager, and sales leadership to align departmental goals and drive profitability
• Recruit, train, and retain top service talent - building bench strength and investing in team development at every level
• Monitor and manage warranty compliance, ensuring zero chargebacks and full adherence to manufacturer requirements
• Resolve escalated guest concerns with composure and professionalism - turning difficult situations into lasting loyalty
• Analyze financial performance reports and implement operational improvements that move the business forward

WHAT WE'RE LOOKING FOR
• 3+ years of automotive service management experience in a franchised dealership - luxury or premium brand experience strongly preferred
• Proven track record of hitting and exceeding service department KPIs: absorption, CSI, ELR, and technician productivity
• Mercedes-Benz or European brand experience a strong plus
• Demonstrated success building, leading, and retaining high-performing service teams
• Deep knowledge of warranty processes, manufacturer compliance standards, and fixed ops best practices
• Reynolds & Reynolds or CDK experience preferred
• Strong financial acumen - able to read, interpret, and act on service department financials with confidence
• A leader who earns trust through consistency, integrity, and a genuine investment in their people
• A hospitality mindset - you understand that service management is guest experience management

WHAT WE OFFER
• Income potential of $100,000 - $150,000+ annually
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Paid Mercedes-Benz manufacturer training and ongoing professional development
• Career growth - service managers at Swickard have a direct path to fixed ops director and multi-store leadership
• Employee vehicle purchase and service discounts
• The backing of a nationally recognized, fast-growing dealer group with deep operational infrastructure

Mercedes-Benz of Palo Alto is a store with the brand prestige, the market strength, and the organizational support to give the right service leader a genuinely compelling place to grow. The guest base here is demanding - and a service manager who meets that demand consistently builds a reputation that follows them throughout their career.

We're looking for someone who takes ownership of the numbers, the culture, and the people - and drives results that reflect the standard this brand and this market demand. If you're a proven service leader ready to make your mark at one of the most respected luxury stores in Silicon Valley - this is the opportunity you've been building toward.

Salary Description

$100k - 150k per year