Service Manager

Sunstate

$95K — $125K *
Real Estate & Construction
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of hands-on service, maintenance, and repair experience with construction equipment.
  • 2-4 years of management or leadership experience in the construction equipment rental sector.
  • Strong leadership and organizational skills, capable of independently managing tasks.
  • Safe working knowledge of various shop tools and equipment.
  • Willingness to perform physical work for the majority of the workday.

Responsibilities

  • Perform hands-on maintenance, diagnostics, troubleshooting, and repairs as a working Service Manager.
  • Manage shop and field service mechanics, ensuring equipment maintenance and repair.
  • Delegate service tasks to technicians while actively participating in repairs.
  • Lead continuous improvement initiatives across service performance metrics.
  • Provide coaching and mentorship to promote engaged leadership within the team.

Benefits

  • Company cell phone, laptop, and truck provided.
  • Quarterly and annual bonus incentives offered.
  • Work boot allowance available.
  • Rent any company equipment for free.
  • Unique 'My Holiday' benefit to celebrate any holiday without personal time off.
  • Medical, dental, and vision insurance after the first full month of employment.
  • 401 Retirement Plan with up to 6% company match after 90 days.
Full Job Description
Service Manager

Location & Branch Hours: Oakland, CA 94621 - Monday-Friday, Branch Hours of Operation 6AM-4PM - (40 HR/Work Week-OT depends on business needs)
Salary Range: $95,000.00 - $125,000.00, dependent on experience.

Sunstate's Advantages

  • Company cell phone, laptop and truck provided
  • Bonus Incentive on a quarterlybasis and annual basis
  • Work boot allowance
  • Rent ANY of our equipment for FREE
  • Unique "My Holiday" benefit lets you celebrate any holiday without using personal time!
  • Medical, dental, and vision insurance eligibility after first full month of employment.
  • 401 Retirement Plan with up to 6% company match after 90 days.

Position Responsibilities

  • Serve as a working Service Manager, spending 80%+ of the time performing hands-on equipment maintenance, diagnostics, troubleshooting, and repairs while leading the service team.
  • Manage the shop and field service mechanics, ensuring maintenance, repair, and availability of equipment as needed.
  • Delegate and direct service tasks to technicians while actively participating in repair work and monitoring progress.
  • Lead continuous improvement efforts across all service performance metrics.
  • Exhibit engaged leadership through behavioral coaching, mentorship, and leading by example.

Position Requirements

  • Previous hands-on service, maintenance, and repair experience with construction equipment required.
  • Ability and willingness to perform physical, hands-on mechanical work for the majority of the workday (80%+).
  • 2-4 years of management, lead technician, foreman, or service leadership experience within the construction equipment rental industry preferred.
  • Strong leadership, organizational, and time management skills, with the ability to work independently.
  • Safe working knowledge of shop tools and equipment.

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