Service Manager - Orlando, FL
What you'll do with "Our Training and Your Experience"- Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
- Overall management and leadership of the CTC's service business and operations activities.
- Responsibilities may include service sales and effective implementation of service sales strategies to achieve revenue growth and margin goals and maximize service delivery to achieve customer satisfaction goals.
- Coaches, councils and trains the service sales force to improve individual service selling skills.
- Develops and implements Operations strategies that improve service delivery and provide additional value to customers in a cost-effective manner.
- Performs other duties and responsibilities as requested or required.
What You'll Need- Excellent leadership and management skills selling and delivery of service contracts and Time and Material (T&M) service; actively seeks ways in which to act as a role model, guide, develop and mentor others within the Service Department.
- Broad based professional knowledge of security hardware, alarm and video surveillance systems, electronic security issues and safeguards.
- Excellent in Microsoft Office products, including Word, Excel, PowerPoint, and Access.
- Excellent financial analytical skills including cost control.
Company BenefitsConvergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:
- 10 Company Holidays and Paid Time Off starting at 13 days annually
- Fun & Laughter Day Off
- Medical, Dental & Vision Plan
- Life insurance & Disability Plan
- Wellness Program
- 401K Matching Plan
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Vehicle reimbursement plan or company vehicle
- Corporate Social Responsibility Day
- Cell phone reimbursement (if applicable)
- Paid parental leave
Requirements:Education: College degree, trade school or equivalent experience
Minimum Experience: 7-10 years relevant field service or equivalent
- Supervisory Experience: Proven track record in leading large teams, with direct management of at least 40 personnel
- Financial Responsibility: Demonstrated experience managing a P&L of $15 million or more
Preferred Experience:
- Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation
Visit our Convergint careers site to learn more about the company and the exciting opportunities available.
Compensation Range: $120,000-150,000 base salary plus incentive plan
Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.
