General Electric Company

Service Director

General Electric Company • $110K — $130K *
US-AnywhereRemote in United States
Healthcare
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience (high school diploma/GED with 4+ years relevant experience)
  • 5+ years of experience in team leadership and coaching
  • Strong verbal and written communication skills
  • Proven problem-solving and project management abilities
  • Experience in managing customer relationships
  • Ability to understand and resolve technical and business-related customer issues
  • Willingness to relocate to Greater Portland area (relocation package available)
  • Willingness to travel 2-3 days per week (40-50% travel)

Responsibilities

  • Act as the primary contact for customer concerns, ensuring timely resolution of issues
  • Lead and develop Field Engineers, focusing on talent acquisition and performance management
  • Utilize knowledge of best practices to integrate service strategies with market needs
  • Demonstrate situational awareness to address complex manufacturing processes
  • Serve as a resource for less experienced colleagues and lead small projects
  • Communicate performance expectations and manage sensitive team issues

Benefits

  • Relocation assistance provided for out-of-state candidates
  • Opportunity to lead and develop a team in a growing market
  • Engagement with a diverse range of customers and technical challenges
  • Potential for career advancement within a supportive company culture
  • Access to ongoing training and professional development opportunities
Full Job Description
Job Description Summary
The Service Director role will cover the Greater Portland Oregon service area. The market covers the majority of Oregon for diagnostic imaging equipment (service/installation).

This role is responsible for implementing the service strategy within the Greater Portland Oregon market. The role will drive the achievement of all operational and commercial business objectives through leading and coaching Field Engineers. This role will partner with the Market Service Vice President in the market as well as the local commercial account community and other peer management staff for the area in executing on business growth and driving customer satisfaction with our customers. This role will serve as a point of contact for local critical customer issues in matters related to service and customer support for the sites or area of business, they are responsible for. This role is key in developing strong relationships both internally and externally to improve outcomes for customers as well as market and order visibility, market share, and profitability.

Job Description
Key Responsibilities:
  • Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
  • A job at this level requires a people leader with ability to hire and develop talent. Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
  • Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
  • Can display situational awareness to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
  • Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

Required Qualifications:
  • Bachelors degree from an accredited university or college (or a high school diploma / GED with at least 4 years related of experience.)
  • 5+ years of experience in leading teams along with a demonstrated ability to coach and mentor team members.
  • Demonstrated verbal and written communication skills.
  • Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs/projects. Ability to document, plan, market, and execute programs.
  • Proven experience in successfully managing customer relationships.
  • Ability to understand customer issues and drive resolution whether technical or business related.
  • Must live or be willing to relocate to the Greater Portland area (a relocation package will be provided for out of state candidates).
  • Must be willing to travel 2-3 days in the field (40-50% travel)
Preferred Qualifications:
  • Prior experience managing a Field Service team in equipment maintenance.
  • Prior field sales or field service experience.
  • An inclusive leader that builds a connection through personal involvement and trust.
  • Proven ability to influence and drive change.

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We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Relocation Assistance Provided: Yes

About General Electric Company

GE Healthcare provides medical technology, intelligent devices, and care solutions. They offer medical imaging, information technologies, medical diagnostics, patient monitoring systems, performance improvement, drug discovery, and biopharmaceutical manufacturing technologies. GE Healthcare's mission is to improve patient care and outcomes by providing innovative healthcare solutions. Their technologies are used in hospitals, clinics, research institutions, and pharmaceutical companies worldwide to diagnose and treat various medical conditions.

General Electric Company Careers

Join the dynamic team at General Electric Company, a global leader in innovation and technology. As one of the most respected companies worldwide, we offer unparalleled job opportunities that propel your career to new heights. Work You’ll Do At General Electric Company, you’ll be part of a diverse team committed to transforming industries and improving lives through leadership in sectors such as aviation, power, renewable energy, and healthcare. Our culture thrives on innovation and leadership, fostering an environment where you can grow professionally and personally. Lead in a Unique Market Position General Electric Company stands at the forefront of digital and industrial transformation. Here, you’ll leverage your skills to solve complex challenges, drive growth, and lead projects that have a global impact. Our commitment to professional development and diversity training ensures that every team member is equipped to lead and innovate. Collaborate with Industry Experts Work alongside a global network of professionals, each bringing a wealth of knowledge and experience to our collaborative projects. General Electric Company’s culture of inclusivity and teamwork makes it a prime environment for networking and personal development. Innovative Work Join us to work on groundbreaking projects that redefine what’s possible. Our teams at General Electric Company are constantly pushing the boundaries of technology and innovation to create solutions that not only meet but exceed the needs of our customers and communities around the world. Be Part of a Great Team At General Electric Company, we understand that our employees are our greatest asset. That’s why we offer competitive benefits, extensive career advancement opportunities, and a supportive environment that values work-life balance. Our commitment to employee growth is reflected in our robust training programs and our focus on internal mobility. Future-Proof Your Career With a career at General Electric Company, your growth is limitless. Through our various training programs, internships, and leadership development initiatives, you can enhance your skills and advance your career in a direction that aligns with your professional and personal aspirations. Explore Job Opportunities and Internships Whether you’re starting your career or looking to make a significant impact in your field, General Electric Company offers a range of positions and employment opportunities that cater to your talents and ambitions. From internships that provide real-world experience to leadership roles that challenge your strategic thinking, there’s a place for you here. Stay Connected Join Our Team Search open positions that match your skills and interests. We are always on the lookout for passionate, curious, and solution-driven team players. Explore the possibilities that await you at General Electric Company. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights—all from the people who work here. At General Electric Company, we’re more than a company—we’re a community. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Electric Company and become part of a team that’s reshaping the future of technology and industry. Join General Electric Company today and be a part of our journey to build a better world through essential technology and innovative solutions. Your career at General Electric Company awaits—explore, innovate, and lead with us.
Learn more about General Electric Company
Size
168,000 employees
Market Cap
$90.4 billion
Industry
Business Services
Net Income
$5.7 billion
Founded
1892
5 Year Trend
-9.1%
Revenue
$79.6 billion
NASDAQ
GE
* Ladders Estimates

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