Location: Pine Brook, NJ | Travel: Up to 25% (Domestic & International)
About the Role
IPCO-NAFTA is seeking a Service Manager to lead our Technical Service Department and build a proactive, customer-focused culture. This role oversees installation, maintenance, and repair operations while ensuring safety, quality, and financial targets are met across the NAFTA region.
Key Responsibilities
• Lead and develop a proactive service team
• Manage budgets, payroll, and service contracts
• Oversee safety compliance and quality audits
• Recruit, train, and schedule service personnel
• Support technical troubleshooting and customer presentations
Qualifications
• Bachelor's degree in engineering or equivalent experience
• 7-10 years in technical service management (rotating equipment preferred)
• Strong mechanical aptitude; welding experience a plus
• Proven leadership and communication skills
Benefits Snapshot
• Health & Wellness: Comprehensive Health Coverage for You & Your Family - Because Peace of Mind Matters (multiple medical plan options, dental & vision coverage, telehealth access)
• Company-Paid Coverage: Life insurance, short/long-term disability, FSA & HSA with company contributions
• Financial Future: 401(k) with match + 5% profit sharing, access to financial advisors
• Time Off & Flexibility: PTO starting at 15 days, paid holidays, parental & bereavement leave, hybrid options
• Career & Culture: Tuition reimbursement, professional development programs, recognition events, flexible schedules
Department Service Role Service Manager Locations United States Remote status Hybrid
