Proven experience as a Service Manager or Assistant Manager, preferably 1-3+ years in an automotive dealership.
Strong understanding of automotive repair, diagnostics, and service procedures.
Familiarity with dealer management systems (DMS) and scheduling tools like Xtime.
Excellent communication, conflict resolution, and motivational skills.
Responsibilities
Manage daily shop workflow, including scheduling and repair order flow.
Ensure high customer satisfaction scores by handling complaints and timely repairs.
Hire, train, mentor, and motivate service advisors and technicians.
Meet or exceed goals for profitability, labor sales, and service volume.
Adhere to Nissan warranty policies and recall campaigns.
Enforce safety regulations and maintain a clean, organized shop.
Benefits
Health insurance.
401(k).
Paid time off.
Employee discounts on products and services.
Full Job Description
Key Responsibilities
Operational Management: Manage daily shop workflow, including scheduling, repair order (RO) flow, and maintaining equipment.
Customer Satisfaction: Ensure high CSI scores by handling customer complaints professionally and ensuring timely vehicle repairs.
Team Leadership: Hire, train, motivate, and mentor service advisors and technicians.
Financial Performance: Meet or exceed departmental goals for profitability, labor sales, and service volume.
Manufacturer Compliance: Adhere to Nissan warranty policies, procedures, and recall campaigns.
Safety and Standards: Enforce safety regulations (OSHA) and maintain a clean, organized shop.
Requirements
Experience: Proven experience as a Service Manager or Assistant Manager, preferably 1-3 + years in an automotive dealership.
Technical Knowledge: Strong understanding of automotive repair, diagnostics, and service procedures.
Software Proficiency: Familiarity with dealer management systems (DMS), and scheduling tools like Xtime.
Leadership Skills: Excellent communication, conflict resolution, and motivational skills.
Compensation and Benefits
Salary: Positions often offer competitive compensation, with some specialized listings ranging from $80,000 to $120,000+ per year, depending on experience and performance.
Benefits: Includes health insurance, 401(k), paid time off, and employee discounts on products and services.
