Service Manager in Detroit, MI. This team member would be responsible for managing our service department, providing support to customers and technicians to ensure high quality service.
This team member would work Monday-Friday, first shift hours, andworkup to 50 hours a week.
Compensation ranges from 85k-100k with bonuses.
Our Service Managers Typically Possess: - 10+ years of management experience
- Associate's degree or higher
- Strong mechanical knowledge
- Experience in dispatch services
- Strong interpersonal skills
- Excellent written and verbal communication skills
- Computer skills, intermediate level, including experience with Microsoft Office 365
- Ability to multi-task and prioritize in a fast-paced environment
- Excellent customer service skills
Essential Functions: - Processing of technician timecards and organizingweekly payroll.
- Opening, processing, and monitoring of work orders to ensure successful and efficient service.
- Proactively contacting customers to provide repair status of units.
- Debriefing with technicians at the conclusion of each day for the purpose of efficient scheduling.
- Repair estimate preparation, presentation, and processing.
- Processing of warranty claims.
- Answering phones and assisting customers with a positive customer focused attitude.
- Assisting with rental inquiries, quotations, set-up and deliveries.
- Intermediate level computer skills including but not limited to Microsoft Office 365 including Outlook, Word and Excel.
- Additional duties, as assigned.
Our Employees Enjoy These Benefits: We offer health, dental, vision, FSA options, life, and disability insurance available on the first day of employment. In addition to this, after 90 days of employment, we also offer a generous paid time off schedule, paid holidays, a retirement plan with match 50% of the first 6% you contribute, up to $2,500 per year. You will also be able to enjoy perks such as employee referral incentives, wellness program, and an employee assistance program.
