Service Manager - MIAS GroupThe RoleWe are looking for a
full-time Service Manager to lead our field service team at MIAS Inc. in the US. Reporting directly to the CEO of MIAS Inc., you will be both a hands-on leader and a strategic contributor - working alongside your team in the field while driving quality, efficiency, and growth across our service operations.
This is a senior role for someone who thrives in a technically demanding, internationally connected environment and is ready to take ownership of a growing field service organization.
What You'll Do- Lead, mentor, and develop a team of Field Service Technicians - setting goals, conducting performance reviews, and building talent
- Plan and execute customer projects independently, including maintenance and upgrades of stacker cranes and load-handling equipment
- Develop and improve field service processes, training materials, and safety and regulatory compliance programs
- Manage local spare parts inventory and coordinate resource planning
- Serve as the key interface between the US field team and the service and technical departments in Germany
- Collaborate closely with sales, project management, and office management
- Conduct product training for customers and ensure the highest standards of customer service
What We Offer- Competitive salary, commensurate with experience
- Medical, dental, and vision benefits
- 401(k) with company match
- Paid time off (PTO) and sick days
What We're Looking For- Bachelor's degree in mechanical engineering or equivalent
- 10+ years of experience in technical roles such as engineering, project management, or field service
- Proven team leadership experience; matrix organization experience preferred
- Strong understanding of technical and engineering principles
- Proficiency in MS Office; ERP experience (SAP or ProAlpha preferred)
- Willingness to travel approximately 50% of the time, including internationally
- Intercultural competence and strong communication skills
- Assertive, conscientious, and results-oriented with solid change and process management skills
