Service Department Opportunity: Service ManagerWe are currently looking for a
Service Manager to join our
Service Department team located at our headquarters in
Granite City, IL. Our ideal candidate for a
Service Manager is someone who has the skills to effectively manage a team and department.
Primary responsibilities for icon's Service Manager include: - Leading and supporting HVAC technicians to ensure they meet service demands effectively while maintaining high customer satisfaction.
- Identifying and generating additional service opportunities, promoting and expanding maintenance agreements, and estimating bids for contract work.
- Collaborating with dispatch to optimize technician scheduling based on skill level, efficiency, and training needs, while ensuring timely procurement of necessary parts.
- Providing clients and company leadership with key project updates, including estimated job completion times, labor hours, and materials used or needed.
- Maintaining strong communication with vendors and factory representatives to address warranty concerns, product recalls, and equipment performance issues.
- Implementing ongoing training programs to enhance HVAC technicians' skills in preventative maintenance, troubleshooting, safety protocols, and company policies.
- Ensuring service vehicles are properly maintained and utilized efficiently to support field operations.
- Implementing strategies to expand preventive maintenance revenue and focusing the sales team on key market segments.
- Working closely with Service Administration to ensure accurate and timely delivery of reports and invoices to customers.
Primary qualifications for icon's Service Manager include:- 5+ years of HVAC management experience or an equivalent combination of relevant experience and education.
- Strong communication, interpersonal, and analytical skills, with a positive and professional attitude.
- In-depth expertise and hands-on knowledge of HVAC and refrigeration systems.
- Proven track record as a high performer with a strong work ethic and the ability to inspire pride in craftsmanship within the team.
- Strong technical aptitude, with a solid understanding of local codes and the ability to efficiently utilize resources to resolve challenges.
- Exceptional leadership abilities, fostering team productivity, maintaining high-quality work standards, and handling conflict with diplomacy and professionalism.
- Highly organized and detail-oriented, with the ability to manage multiple tasks, projects, and assignments effectively.
COMPENSATION AND BENEFITS:- Salary Range: $130,000 - $160,000
- Employee Stock Ownership Program
- Discretionary Annual Bonus'
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401k with Discretionary Company Contributions
- Paid Time Off (Vacation; Sick Time)
- Paid Company Holidays
- Paid Parental Leave
- Tuition Reimbursement Program
- Employee Assistance Program
- Gym Reimbursements
